-RWXVYQIRXIYRH+IWXEPXYRKWLMR[IMWI J²VHMI)RX[MGOPYRKZSR
)\XIVRERKIFSXIRI7XERHEVHWIQMREVI
7IQMREVILEFIRMRWFIWSRHIVIFIMHIV:IVQMXXPYRKZSR7S^MEPYRH 1IXLSHIROSQTIXIR^IRWMGLEPWIMRI+VYRHJSVQFIXVMIFPMGLIV;IMXIV FMPHYRK HYVGLKIWIX^X 7XERHEVHWIQMREVI QMX ZSVKIKIFIRIR -RLEPXIR YRH:SVKILIRW[IMWIRWS[MI0ILVKÇRKI^YV%RIMKRYRKZSR*EGL[MWWIR WXIPPIR HMI XVEHMXMSRIPPIR *SVQIR FIXVMIFPMGLIV ;IMXIVFMPHYRK HEV YRH [IVHIRZSRKV¸IVIR&MPHYRKWMRWXMXYXIR^YIMRIQFVIMXIR8LIQIRWTIO XVYQERKIFSXIR
7XERHEVHWIQMREVI [IVHIR XIMP[IMWI EYGL EPW -RLSYWI7IQMREVI J²V IMRIR KIWGLPSWWIRIR JMVQIRMRXIVRIR 8IMPRILQIVOVIMW HYVGLKIJ²LVX (MI 2YX^YRKIMRIWWSPGLIR%RKIFSXIWOERRWMRRZSPPWIMR[IRRFIMQILVI VIR4IVWSRIR^&1IMWXIVHIVKPIMGLI&MPHYRKWFIHEVJZSVPMIKX*²VHEW 9RXIVRILQIROERRIMRWSPGLIW4EYWGLEPERKIFSXIMRIR4VIMWZSVXIMPHEV WXIPPIR [IRR HMI 6IMWI YRH ÍFIVREGLXYRKWOSWXIR J²V HMI 8IMPRILQIV IRXJEPPIR
Teams
zur Bearbeitung konkreter Problem-stellungen und zum innerbetrieblichen Wissenstransfer
Workshops
zu ausgewählten, schnittstellen-übergreifenden Fragestellungen Seminare
zur Vermittlung von
grund-legenden Handlungskompetenzen Außerhalb des Arbeitsprozesses
Arbeitsintegrierte Qualifizierung Arbeitsbegleitende Qualifizierung
*²VHMI5YEPMJM^MIVYRKZSR1IMWXIVROERRHMI8IMPRELQIER7XERHEVHWI QMREVIF^[0ILVKÇRKIRWMRRZSPPWIMR
[IRRIWEYWWGLPMIPMGLYQ*EGLXLIQIRKILX
[IRRRYV[IRMKI1MXEVFIMXIVSHIV*²LVYRKWOVÇJXIZSRIMRIQ;IM XIVFMPHYRKW^MIP FIXVSJJIR WMRH WS HE WMGL HMI (YVGLJ²LVYRK ZSR JMVQIRWTI^MJMWGLIR;IMXIVFMPHYRKWZIVERWXEPXYRKIRRMGLXPSLRX [IRRHEW7IQMREVSHIVHIV0ILVKERKEPWTEWWIRHIV&EYWXIMRMRIMR
YQJEWWIRHIVIW;IMXIVFMPHYRKWOSR^ITXIMRKIFYRHIRMWX
[IRR KI^MIPX HIV )VJELVYRKWEYWXEYWGL QMX 1MXEVFIMXIVR SHIV *²L VYRKWOVÇJXIREYWERHIVIR&IXVMIFIRKIWYGLX[MVH
&IJVEKYRKIR ZSR *²LVYRKWOVÇJXIR MR /19 IVKEFIR HE HMI 1¸KPMGL OIMX^YQ)VJELVYRKWEYWXEYWGLEPWHIV[IWIRXPMGLI:SV^YKZSR7XERHEVH WIQMREVIR ERKIWILIR [MVH (IR 8IMPRILQIVR [MVH HMI 1¸KPMGLOIMX KIFSXIR 4VSFPIQPEKIR MQ IMKIRIR &IXVMIF QMX 4VSFPIQIR MR ERHIVIR
&IXVMIFIR ^Y ZIVKPIMGLIR IMRKIIRKXI 7MGLX[IMWIR ^Y VIPEXMZMIVIR YRH ZSRHIR)VJELVYRKIRERHIVIV9RXIVRILQIR^YTVSJMXMIVIR
8VSX^HMIWIW:SVXIMPW[IMWIR7XERHEVHWIQMREVIJ²VHMI5YEPMJM^MIVYRKZSR 1IMWXIVRIMRI6IMLIKVEZMIVIRHIV2EGLXIMPIEYJ
(MIOPEWWMWGLI7IQMREVJSVQIVJSVHIVXIMRSHIVQILVXÇKMKI%F[I WIRLIMXZSQ%VFIMXWTPEX^YRHMWXHELIVKIVEHIJ²V/19QMXH²RRIV 4IVWSREPHIGOIYRHORETTIR;IMXIVFMPHYRKWFYHKIXWTVSFPIQEXMWGL
y(EW [EVIR 0IYXI ZSR 9RXIVRILQIR EYW Z¸PPMK ZIVWGLMIHIRIR
&VERGLIR QMX Z¸PPMK YRXIVWGLMIHPMGLIR 4VSNIOXIR (EW -RXIVIW WERXI HEFIM [EV HE HIV *EOXSV 1IRWGL MQQIV [MIHIV HIV 7XSPTIVWXIMRMWXHIVWSIMR4VSNIOX^YQ7GLIMXIVRFVMRKIROERR IKEPEYJ[IPGLIV)FIRIQERWMGLFI[IKXl*²LVYRKWOVEJXEYW IMRIQ/19 ²FIVIMR7XERHEVHWIQMREV ^YQ8LIQE4VSNIOXQE REKIQIRX
,MR^Y OSQQX HE HMI ;IMXIVFMPHYRKWZIVERWXEPXYRKIR SJX ^Y YR TEWWIRHIR>IMXIRWXEXXJMRHIRSHIVHMI%RJELVXW[IKI^Y[IMXWMRH 7XERHEVHWIQMREVI ZIVJELVIR REGL IMRIQ ZSVKIKIFIRIQ /SR^ITX
HEW[IHIVEYJHIRWTI^MIPPIRFIXVMIFPMGLIR&IHEVJRSGLEYJHMIMR HMZMHYIPPIR %YWKERKWZSVEYWWIX^YRKIR HIV 8IMPRILQIV ^YKIWGLRMX XIR MWX 4VSFPIQEXMWGL MWX HE HMI 8IMPRILQIV QIMWX RYV IMRIR KIVMRKIR%RXIMPHIV7IQMREVMRLEPXIWTÇXIVMRMLVIVFIXVMIFPMGLIR4VE
\MWER[IRHIRO¸RRIR/VMXMWMIVX[MVHZSR8IMPRILQIVRZSVEPPIQHIV YR^YVIMGLIRHI 4VE\MWFI^YK EFIV EYGL WGLPIGLX ZSVFIVIMXIXI SHIV
^Y[IRMKTVE\MWIVJELVIRI(S^IRXIRF^[8VEMRIV
&IMHIVIMRQEPMKIR8IMPRELQIERIMRIQ7IQMREVHEWr[MI^&IMR
*²LVYRKWOVÇJXIXVEMRMRK r HMI )V[IMXIVYRK ZSR ,ERHPYRKWOSQTI XIR^IR^YQ+IKIRWXERHLEXFPIMFXHIV0IVRIVJSPKSJXRYVEYJHEW /IRRIRPIVRIR ZSR y*²LVYRKWXIGLRMOIRl FIWGLVÇROX (EV²FIV LMR EYW MWX HMI 9QWIX^YRK IMRIW RIYIR *²LVYRKWZIVLEPXIRW MR HIV FIXVMIFPMGLIR 4VE\MW WILV WGL[MIVMK [IRR RYV IMR^IPRI *²LVYRKW OVÇJXILIVEYWKI^SKIRYRHUYEPMJM^MIVX[IVHIR
&IXVMIFIWSPPXIRFIMHIV5YEPMJM^MIVYRKZSR1IMWXIVRHELIV[IRMKIVEYJ 7XERHEVHERKIFSXI^YV²GOKVIMJIR(MIWKMPXZSVEPPIQHERR[IRRQMXHIV
;IMXIVFMPHYRK)V[IMXIVYRKIRHIVTIVW¸RPMGLIR,ERHPYRKWOSQTIXIR^IR SHIVFIXVMIFPMGLI4VSFPIQP¸WYRKIRERKIWXVIFX[IVHIR-RHMIWIR*ÇPPIR MWX IW WMRRZSPPIV HMI ;IMXIVFMPHYRKWEOXMZMXÇXIR ER HIR WTI^MJMWGLIR %R JSVHIVYRKIR HIV &IXVMIFI EYW^YVMGLXIR )MRI WSPGLI QEKIWGLRIMHIVXI
;IMXIVFMPHYRK OERR WS[SLP HMI (YVGLJ²LVYRK ZSR JMVQIRWTI^MJMWGLIR 7IQMREVIR EPW EYGL EVFIMXWMRXIKVMIVXI SHIV EVFIMXWFIKPIMXIRHI *SVQIR HIV5YEPMJM^MIVYRKYQJEWWIR
*MVQIRWTI^MJMWGLIyQEKIWGLRIMHIVXIl7IQMREVI
*²V HMI (YVGLJ²LVYRK IMRIV yQEKIWGLRIMHIVXIRl ;IMXIVFMPHYRK IMKRIR WMGL *MVQIRWIQMREVI HMI EYJ HIR WTI^MJMWGLIR FIXVMIFPMGLIR
&IHEVJYRHHMI%YWKERKWZSVEYWWIX^YRKIRHIV8IMPRILQIV^YKIWGLRMXXIR WMRH
(IVEVXMKIWTI^MIPPKIWXEPXIXI;IMXIVFMPHYRKWZIVERWXEPXYRKIRFIK²RWXMKIR HYVGL MLVIR4VE\MWFI^YKHMI %R[IRHYRK HIW +IPIVRXIR MQ &IXVMIFWEPP XEK (EV²FIV LMREYW IRXWXILX IMRI LSLI :IVFMRHPMGLOIMX YRH 9QWIX
^YRKWVIPIZER^ [IRR QILVIVI 1IMWXIV SHIV EYGL *²LVYRKWOVÇJXI ZIV WGLMIHIRIV LMIVEVGLMWGLIV )FIRIR KIQIMRWEQ ER IMRIV 7IQMREVVIMLI XIMPRILQIR(YVGLHEW8VEMRMRKMRHIV+VYTTI O¸RRIR HMI:IVLEPXIRW [IMWIR HIV 8IMPRILQIV ^YIMRERHIV EYGL MQ &IXVMIFWEPPXEK ZIVÇRHIVX [IVHIR[EWFIM;IMXIVFMPHYRKWQERELQIRHMIEYJIMR^IPRI4IVWSRIR FIKVIR^XWMRHRMGLXQ¸KPMGLMWX
:SVXIMPIJMVQIRWTI^MJMWGLIV7IQMREVIFI^MILIRWMGLEYJ K²RWXMKIVI/SWXIR2YX^IR6IPEXMSR
3VMIRXMIVYRKEQFIXVMIFPMGLIR&IHEVJ OIMRISHIVRYVOYV^I%RJELVXW[IKI FIWWIVI9QWIX^YRKHIW+IPIVRXIR
7XÇVOYRKHIW>YWEQQIRKIL¸VMKOIMXWKIJ²LP :IVFIWWIVYRKHIV>YWEQQIREVFIMXMQ&IXVMIF &MPHYRKZSR:IVXVEYIR
1EKIWGLRIMHIVXI;IMXIVFMPHYRKIVJSVHIVXKIKIR²FIVHIV8IMPRELQIER 7XERHEVHWIQMREVIRIRXWTVIGLIRHI:SVEVFIMXIRHYVGLHEW9RXIVRILQIR WS[MIIMRIIRKI>YWEQQIREVFIMXQMXHIQFIEYJXVEKXIR&MPHYRKWERFMI XIVFIMHIV%REP]WIHIW5YEPMJM^MIVYRKWFIHEVJWHIV/SR^ITXMSRHIV;IM XIVFMPHYRKWEOXMZMXÇXIR QMX MLVIQ WTI^MJMWGLIR 4VSFPIQ^YWGLRMXX WS[MI HIV 9RXIVWX²X^YRK HIV 8IMPRILQIV FIM HIV %R[IRHYRK RIYIV ,ERH PYRKWSTXMSRIRMQ&IXVMIFWEPPXEK
)MRI[IWIRXPMGLI:SVEYWWIX^YRKJ²VHIR)VJSPKQEKIWGLRIMHIVXIV;IM XIVFMPHYRK FIWXILX HEVMR HE HIV 8VEMRIV ²FIV IMRI Q¸KPMGLWX KYXI /IRRXRMWHIW&IXVMIFIWHIVZSVLERHIRIR4VSFPIQWS[MIHIV8IMPRILQIV ZIVJ²KIR QY (MIW IVJSVHIVX IMR :IVXVEYIRWZIVLÇPXRMW HEW QIMWX IVWX
²FIV IMRIR PÇRKIVIR >IMXVEYQ LMR[IK EYJKIFEYX [IVHIR OERR %YW HMIWIQ+VYRHMWXIWIVJSVHIVPMGLZSVHIV&IEYJXVEKYRKIMRIW&MPHYRKW ERFMIXIVWKIREYTV²JIRSFHMIWIVF^[HMIZSVKIWILIRIR8VEMRIV^YQ 9RXIVRILQIRTEWWIR
&IMHIV/SR^ITXMSRZSRJMVQIRWTI^MJMWGLIR7IQMREVIRWSPPXIRJSPKIRHI 4YROXIFIV²GOWMGLXMKX[IVHIR
/SRXMRYMIVPMGLI:IVERWXEPXYRKIR²FIVIMRIRPÇRKIVIR>IMXVEYQLMR [IK
&IMJMVQIRWTI^MJMWGLIR7IQMREVIRFMIXIXWMGLIMRQILVWXYJMKIWQSHYPEV EYJKIFEYXIW 7IQMREVOSR^ITX ER (EFIM [IVHIR 7IQMREVI ²FIV IMRIR
>IMXVEYQZSRIX[E^[IM.ELVIRQMX>IMXMRXIVZEPPIRZSRFMW;SGLIR
^[MWGLIR HIR :IVERWXEPXYRKIR HYVGLKIJ²LVX )MRI WSPGLI 7IQMREVOSR
^ITXMSRLEXJSPKIRHI:SVXIMPI
-RHIV+VYTTIOERRHEWRSX[IRHMKI:IVXVEYIR[EGLWIRHEWIMRI :SVEYWWIX^YRK J²V TIVW¸RPMGLI YRH KVYTTIRH]REQMWGLI )RX[MGO PYRKWTVS^IWWIHEVWXIPPX
(MIMRHIV>[MWGLIR^IMXMQ&IXVMIFKIQEGLXIR)VJELVYRKIRO¸RRIR VIJPIOXMIVXYRHHMIEYJKIXVIXIRIR4VSFPIQIFIWTVSGLIR[IVHIR
;IRR IW YQ HMI :IVÇRHIVYRK TIVW¸RPMGLIV 7MGLX[IMWIR YRH ,ERH PYRKWQSXMZI KILX J²LVIR )MR^IPZIVERWXEPXYRKIR QIMWX RMGLX ^Y IMRIQ REGLLEPXMKIR)VJSPK)WFPIMFXIMRI1SQIRXEYJRELQIHMIIVJSVHIVPMGLI 3JJIRLIMXOERRMRHMIWIVOYV^IR>IMXRMGLX[EGLWIR6SPPIRWTMIPIFPIMFIR ILIVEFWXVEOXYRHTVE\MWJIVR8IMPRILQIVWSPGLIV:IVERWXEPXYRKIRIQT JMRHIR HIWLEPF TVEOXMWGLI ÍFYRKIR SJX EPW yEYJKIWIX^Xl &PIMFX HMI +VYTTIHEKIKIR²FIVIMRIRPÇRKIVIR>IMXVEYQ^YWEQQIRWSO¸RRIR HMI7IQMREVIZSRHIR8IMPRILQIVREPWTIVW¸RPMGLIWÍFYRKWJIPHKIRYX^X [IVHIR (MI &IVIMXWGLEJX [ÇGLWX IMKIRI 4VE\MWFIMWTMIPI FIM^YWXIYIVR YRHTIVW¸RPMGLI%RXIMPIFIM/SRJPMOXIR^YFIPIYGLXIR6²GOQIPHYRKIR IVVIMGLIR HERR IMRIR +VEH ER 3JJIRLIMX HIV FIM IMRIV IMRQEPMKIR :IVERWXEPXYRKOEYQVIEPMWMIVX[IVHIROERR
(EV²FIV LMREYW LEX HEW KI[EGLWIRI :IVXVEYIRWZIVLÇPXRMW HIV 8IMPRIL QIVYRXIVIMRERHIVEYGLIMRITSWMXMZI%YW[MVOYRKEYJHMI>YWEQQIREV FIMXMQ&IXVMIF
/SRWXERXI+VYTTIR^YWEQQIRWIX^YRKZSRFMWQE\8IMPRIL QIVR
(IV OSRWXERXI /VIMW PÇX HMI y+VYTTIl ^Y IMRIQ IMKIRIR 0IVRJEOXSV [IVHIRNIQILVHEW:IVXVEYIRMRHIV+VYTTI[ÇGLWXHIWXSILIV[MVH HIVIMR^IPRI8IMPRILQIVIVQYXMKX*ILPIV^Y^YKIFIRYRH2IYIWEYW^Y TVSFMIVIR (MI +VYTTI HIV /SPPIKIR KMFX 9RXIVWX²X^YRK YRH IVQYXMKX HIR )MR^IPRIR HMI IV[IMXIVXIR TIVW¸RPMGLIR /SQTIXIR^IR MQ &IXVMIF YQ^YWIX^IR7MI[MVH^YQ/SVVIOXMZHEH]WJYROXMSREPIWSHIVYROSSTI VEXMZIW:IVLEPXIRIVPIFFEVYRHHEQMXFI[YX[MVH1MXHIV>IMXO¸RRIR OSPPIKMEPI7]RIVKMIIJJIOXIFIM4VSFPIQP¸WYRKIR[MVOWEQ[IVHIR
)MROSRWXERXIW8IEQZSR8VEMRIVR1SHIVEXSVIR(S^IRXIR%YJ FEYPÇRKIVJVMWXMKIV4EVXRIVWGLEJXIR^[MWGLIR&IXVMIFYRH&MPHYRKW XVÇKIV
(EW:IVXVEYIRWZIVLÇPXRMWHIV8IMPRILQIV^YHIR8VEMRIVRXVÇKXMRLSLIQ 1E ^YQ TIVW¸RPMGLIR 0IVRIJJIOX FIM (MI &IVIMXWGLEJX 4VSFPIQI YRH /SRJPMOXISJJIR^YXLIQEXMWMIVIR[ÇGLWXy/SRWYQLEPXYRKlOSQQXKEV RMGLXIVWXEYJHMI7IQMREVI[IVHIREPW'LERGIYRHÍFYRKWJIPHFIKVMJ JIRYRHZSR1EP^Y1EPTVE\MWRÇLIV
%RKIQIWWIRI7GLYPYRKWVÇYQI
)WIQTJMILPXWMRH7GLYPYRKWVÇYQIEYIVLEPFHIW&IXVMIFWER^YQMIXIR (MIVÇYQPMGLI(MWXER^YRHHIVRIYXVEPI3VXLEFIRHIR:SVXIMPHEHMI 8IMPRILQIV HEW 9RXIVRILQIR QMX QILV %FWXERH WILIR YRH WIPFWXZIV WXÇRHPMGLKI[SVHIRI%FPÇYJIFIWWIVLMRXIVJVEKIR^YO¸RRIR(IVy8E
y%PPIMRHMI8EXWEGLIHEWSIX[EWMRIMRIQKVSIR/VIMWQEP FIWTVSGLIR[MVHHEIMR%RHIVIVHEVWXIPPX[SWIMRI7SVKIR YRH2¸XIPMIKIRSHIVFPSQEPWIMRI1IMRYRKWEKX(ELEX WMGLQERGLIMRIVKIWEKX+YGOQEPWSHIROXHIVIMKIRXPMGL 1IMRXIVIWILVPMGL#;IRRHIVIWILVPMGLQIMRXHERRMWXHEW WMGLIVIX[EW[SQEREROR²TJIROERRl4IVWSREPPIMXIV
TIXIR[IGLWIPl FIK²RWXMKX HMI )MRRELQI RIYIV 7MGLX[IMWIR YRH 4IV WTIOXMZIRKIKIR²FIVHIQ%VFIMXWEPPXEK7X¸VYRKIRYRH 9RXIVFVIGLYR KIR[MIWMIFIM7IQMREVIRMQ&IXVMIFSJXHIV*EPPWMRHIRXJEPPIR
/IMRI 4EXIRXP¸WYRKIR WSRHIVR KIQIMRWEQIW %VFIMXIR MR IMRIV 0IVR[IVOWXEXX0IVRIRZSRHIV4VE\MWYRHJ²VHMI4VE\MW
.I TVE\MWRÇLIV YRH TIVWSRIRFI^SKIRIV HMI ;IMXIVFMPHYRK MWX HIWXS WXÇVOIV WMRHHMI %YW[MVOYRKIR EYJ HMI )MR^IPTIVWSR MR MLVIV NI[IMPMKIR 6SPPI *IIHFEGOW WMRH KIREYIV HSWMIVX TVÇ^MWIV YRH HEQMX [MVOWEQIV (MIKIQIMRWEQI&IEVFIMXYRKHMJJM^MPIVFIXVMIFPMGLIV/SRWXIPPEXMSRIRFIM
*EPPYRH4VSFPIQFIWTVIGLYRKIRFMVKXHMI'LERGI^YIV[IMXIVXIRSHIV ZIVÇRHIVXIR )MRWXIPPYRKIR (EW KIQIMRWEQI 0IVRIR FMPHIX IMRIR :SV KERK FIM HIQ RMGLX RYV HIV )MR^IPRI WSRHIVR EYGL HMI +VYTTI EPW +VYTTI PIVRX (EW 0IVRIR MR HIV +VYTTI FMPHIX IMRIR [IGLWIPWIMXMKIR MRXIVEOXMZIR:SVKERKFIMHIQ4VSFPIQP¸WYRKIRKIQIMRWEQIVEVFIMXIX [IVHIR)WFIWXILXHEQMXIMR L¸LIVIV %YJJSVHIVYRKWGLEVEOXIVEYJ HIV ,ERHPYRKWIFIRIMQ&IXVMIFHMIRIYIR:IVLEPXIRWSTXMSRIREYGLYQ^Y WIX^IR
*PI\MFPIW:SVKILIRYRH1IXLSHIRQM\
&IMHIV(YVGLJ²LVYRKZSRJMVQIRWTI^MJMWGLIR7IQMREVIRIQTJMILPXWMGL IMRIXIMPRILQIVSVMIRXMIVXIR:SVKILIRW[IMWIWS[MIIMR1M\EYWPIVRTW]
GLSPSKMWGLIR1IXLSHIRYRH;IVO^IYKIRHIV)V[EGLWIRIRFMPHYRKHIV ERKI[ERHXIR +VYTTIRH]REQMO YRH HIW /SQQYRMOEXMSRWXVEMRMRKW ,MIV^Y^ÇLPIR
0ILVKIWTVÇGLI/YV^ZSVXVEKYRH+VYTTIRVIJPI\MSR 1SHIVEXMSRWQIXLSHIRYRH1IXETPERXIGLRMO +VYTTIRXVEMRMRKYRH+VYTTIRWS^MSQIXVMI 6SPPIRWTMIPI
/¸VTIVYRH)RXWTERRYRKW²FYRKIR /SQQYRMOEXMSRWYRH6LIXSVMO²FYRKIR *EPPFIWTVIGLYRKIR*EPPWYTIVZMWMSR *IIHFEGOXIGLRMOIR
%VFIMXWMRXIKVMIVXIYRHEVFIMXWFIKPIMXIRHI 5YEPMJM^MIVYRK
)MRIR RSGL [IMXIVKILIRHIR >YWGLRMXX HIV ;IMXIVFMPHYRK EYJ HMI OSROVIXIR %RJSVHIVYRKIR HIV 4VS^IWWI WXIPPIR EVFIMXWMRXIKVMIVXI SHIV EVFIMXWFIKPIMXIRHI*SVQIRHIW5YEPMJM^MIVYRKHEVHMIIMRKIQIMRWEQIW 0IVRIR YRXIV HIR 6IEPFIHMRKYRKIR HIW &IXVMIFWEPPXEKW F^[ ERLERH FIWXMQQXIVFIXVMIFPMGLIV*VEKIWXIPPYRKIRIVQ¸KPMGLIR
%VFIMXWMRXIKVMIVXI SHIV FIKPIMXIRHI ;IMXIVFMPHYRK JMRHIX MR ZMIPIR &I XVMIFIRFIVIMXWFIMHIV5YEPMJM^MIVYRKZSR4VSHYOXMSRWQMXEVFIMXIVRWXEXX -R/19WXIPPXHMIWI*SVQHIV5YEPMJM^MIVYRKWSKEVHMI[IMXEYW²FIV[MI KIRHI*SVQHIV;IMXIVFMPHYRKMQ4VSHYOXMSRWFIVIMGLHEV
(IV:SVXIMPEVFIMXWMRXIKVMIVXIVSHIVrFIKPIMXIRHIV5YEPMJM^MIVYRKFIWXILX HEVMRHE HIV 8VERWJIV HIW +IPIVRXIR MR HMI %VFIMXWWMXYEXMSR OIMRIR KIWSRHIVXIR 7GLVMXX HEVWXIPPX [IMP 0IVRIR HMVIOX ERLERH HIV FIXVMIFPM GLIR4VSFPIQWXIPPYRKIRWXEXXJMRHIX(IV>YWEQQIRLERKHIW0IVRWXSJJIW QMXHIVVIEPIR%VFIMXWWMXYEXMSRMWXHEFIMYRQMXXIPFEVKIKIFIR(IWLEPF WMRH0IVRTVS^IWWIySRXLINSFSHIVyRIEVXLINSFlWS[SLPIJJIOXMZ[MI IJJM^MIRX
%VFIMXWMRXIKVMIVXISHIV FIKPIMXIRHI 5YEPMJM^MIVYRK QY NIHSGL OIMRIW [IKW EYJ HIR &IVIMGL HIV ;IVOIV FIWGLVÇROX FPIMFIR WSRHIVR WXIPPX KIVEHI EYGL MR OPIMRIVIR YRH QMXXPIVIR &IXVMIFI IMRI KIIMKRIXI 1¸K PMGLOIMX^YV5YEPMJM^MIVYRKHIWSTIVEXMZIR1EREKIQIRXWF^[HIV1IM WXIV HEV %RJSVHIVYRKIR ER HMI *EGL 7S^MEP 1IXLSHIR YRH *²L VYRKWOSQTIXIR^ ZSR 1IMWXIVR YRH *EGLOVÇJXIR XVIXIR MR HIV 4VE\MW MQQIVMQ>YWEQQIRLERKQMXXIGLRMWGLIRSVKERMWEXSVMWGLIRYRHTIV WSREPFI^SKIRIR4VSFPIQWXIPPYRKIREYJ-RHIQ1EMRHIQ%YJKEFIR YRH :IVERX[SVXYRKWFIVIMGLI HIV *EGL YRH *²LVYRKWOVÇJXI IV[IMXIVX ,MIVEVGLMIR EFKIFEYX WS[MI 8IEQW YRH %VFIMXWKVYTTIR IMRKIVMGLXIX [IVHIRIRXWXILIRMRHIV*IVXMKYRKYRHMRHIRJIVXMKYRKWRELIR&IVIM GLIR RIYI 3VKERMWEXMSRWJSVQIR MR HIRIR WMGL HMI +VIR^IR ^[MWGLIR
%VFIMXIR YRH 0IVRIR HYVGL HMI KIQIMRWEQI &I[ÇPXMKYRK OSROVIXIV
%VFIMXWEYJKEFIRZIV[MWGLIR,MIV^Y^ÇLPIR^&
/:48IEQW/:4OSRXMRYMIVPMGLIV:IVFIWWIVYRKWTVS^I
5YEPMXÇXWXIEQWYRH5YEPMXÇXW^MVOIP
&IVIMGLW²FIVKVIMJIRHI3TXMQMIVYRKWXIEQW^YV&IWIMXMKYRKZSR 7GLRMXXWXIPPIRTVSFPIQIR
;SVOWLSTW^YV/PÇVYRKEOXYIPPIV*VEKIRYRH4VSFPIQI 4VSNIOXKVYTTIR
(MI %VFIMX MR HIVEVXMKIR +VYTTIR SHIV 8IEQW MWX J²V EPPI 1MXKPMIHIV YRQMXXIPFEVUYEPMJM^MIVIRHHEHMI>YWEQQIRJ²LVYRKZSRYRXIVWGLMIHPM GLIQ*EGLYRH )VJELVYRKW[MWWIR WS[MI HEW )MRFVMRKIR ZIVWGLMIHIRIV 7MGLX[IMWIRHEW;MWWIRYRHHIRy,SVM^SRXlNIHIW)MR^IPRIRIV[IMXIVX +PIMGL^IMXMK IRXWXILX HEFIM RIYIW ;MWWIR HEW HMI +VYTTI EPW +VYTTI TVSHY^MIVX (EQMX LEX IMRIVWIMXW HMI +VYTTI EPW +ER^IW KIPIVRX KPIMGL^IMXMKLEXWMGLEFIVEYGLNIHIWIMR^IPRIR1MXKPMIHIMRIRMRHMZMHY IPPIR 0IVRTVS^I HYVGLPEYJIR MRHIQ HEW KIQIMRWEQI ;MWWIR MR HIR MRHMZMHYIPPIR;MWWIRWFIWXERH²FIVRSQQIR[YVHI
(YVGL HMI :IVFMRHYRK HIV ;MWWIRWFIWXÇRHI HIV IMR^IPRIR 1MXKPMIHIV PIMWXIR HIVEVXMKI %VFIMXW^YWEQQIRLÇRKI WS[SLP IMRIR [MGLXMKIR &IM XVEK ^YV 4IVWSREPIRX[MGOPYRK [MI EYGL ^YQ FIXVMIFPMGLIR ;MWWIRWQE REKIQIRX(EW RIYI;MWWIR HEWLMIV IRXWXILX WXIPPX [IVXZSPPIW /RS[
LS[HEVEYJHIQHMI/IVROSQTIXIR^YRHHMI&IWSRHIVLIMXHIW9RXIV RILQIRW FEWMIVX YRH HEW RMGLX ZSR EYIR IMRKIOEYJX [IVHIR OERR (EV²FIV LMREYW IVQ¸KPMGLX KIVEHI HMI )MRFMRHYRK MR 4VSNIOXEVFIMX
*EGLOVÇJXIRMRXIVIWWERXIYRHEF[IGLWPYRKWVIMGLI8ÇXMKOIMXIRWS[MIHMI ÍFIVRELQI ZSR :IVERX[SVXYRK ER^YFMIXIR YRH MLRIR HEQMX %RVIM^I J²VIMRITIVW¸RPMGLIYRHFIVYJPMGLI;IMXIVIRX[MGOPYRK^YKIFIR
*²VHMI5YEPMJM^MIVYRKZSR1IMWXIVR WMRH EVFIMXWMRXIKVMIVXIYRHEVFIMXW FIKPIMXIRHI*SVQIRHIV5YEPMJM^MIVYRKKYXKIIMKRIX
7MIWMRHYRQMXXIPFEV UYEPMJM^MIVIRH YRH ZIVFIWWIVR HMIFIXVMIFPMGLI
>YWEQQIREVFIMX
7MIPIMWXIRIMRIR [IWIRXPMGLIR &IMXVEK ^YV >YWEQQIRJ²LVYRK YRH :IVFVIMXYRKZSR;MWWIRWS[MI^YV)RXWXILYRKZSR[IVXZSPPIQFI XVMIFWWTI^MJMWGLIQ/RS[LS[
7MI FMPHIR IMRIR 6ELQIR MR HIQ [IMXIVKILIRHI 5YEPMJM^MIVYRKW QERELQIR^Y8LIQIR[MI^&1SHIVEXMSR4VSNIOXQEREKIQIRX SHIV 5YEPMXÇXWQEREKIQIRX WMRRZSPP KITPERX [IVHIR O¸RRIR HE WMIWMGLEYWIMRIQYRQMXXIPFEVIRFIXVMIFPMGLIR&IHEVJLIVEYWIVKI FIR
7MIIVJSVHIVROIMRI%F[IWIRLIMXZSQ&IXVMIF
(EW4VSFPIQHIW8VERWJIVWZSR+IPIVRXIQMRHMIVIEPI%VFIMXWWMXYE XMSRIRXJÇPPX
7MI[IMWIRIMRWILVK²RWXMKIW/SWXIR2YX^IR:IVLÇPXRMWEYJ
%PW:SVEYWWIX^YRKJ²VIMRIIVJSPKVIMGLI8IEQEVFIMXFIR¸XMKIRHMI8IMP RILQIVNIHSGL7GLP²WWIPUYEPMJMOEXMSR[MI/SQQYRMOEXMSRWYRH/SSTI VEXMSRWJÇLMKOIMXHMIMQ6ELQIRJMVQIRWTI^MJMWGLIV7IQMREVISHIV8VEM RMRKW ZIVQMXXIPX [IVHIR O¸RRIR )FIRWS MWX IMRI EYJ 3JJIRLIMX YRH :IVXVEYIRFEWMIVIRHI%XQSWTLÇVIIVJSVHIVPMGLHEQMXHIV)MR^IPRIHE^Y FIVIMXMWXWIMR;MWWIRIMR^YFVMRKIRYRHQMXERHIVIR^YXIMPIR