Art der Leistung Studienleistung
Klausur-Knz. BB-ENG-S11-070310 / WB-ENG-S11-070310 / WR-ENG-S11-070310
Datum 10.03.2007
Bezüglich der Anfertigung Ihrer Arbeit sind folgende Hinweise verbindlich:
• Verwenden Sie ausschließlich das vom Aufsichtführenden zur Verfügung gestellte Papier und geben Sie sämtliches Papier (Lösungen, Schmierzettel und nicht gebrauchte Blätter) zum Schluss der Klausur wieder bei Ihrem Aufsichtführenden ab. Eine nicht vollständig abgegebene Klausur gilt als nicht bestanden.
• Beschriften Sie jeden Bogen mit Ihrem Namen und Ihrer Immatrikulationsnummer.
Lassen Sie bitte auf jeder Seite 1/3 ihrer Breite als Rand für Korrekturen frei und nummerieren Sie die Seiten fortlaufend. Notieren Sie bei jeder Ihrer Antworten, auf welche Aufgabe bzw. Teilaufgabe sich diese bezieht.
• Die Lösungen und Lösungswege sind in einer für den Korrektor zweifelsfrei lesbaren Schrift abzufassen. Korrekturen und Streichungen sind eindeutig vorzunehmen.
Unleserliches wird nicht bewertet.
• Zur Prüfung sind bis auf Schreibutensilien ausschließlich die nachstehend genannten Hilfsmittel zugelassen. Werden andere als die hier angegebenen Hilfsmittel verwendet oder Täuschungsversuche festgestellt, gilt die Prüfung als nicht bestanden und wird mit der Note 5 bewertet.
Bearbeitungszeit: 90 Minuten Hilfsmittel:
Aufgaben:
Höchstpunktzahl:
4 Aufgaben 100
Einsprachiges Wörterbuch
Bewertungsschlüssel
Aufgaben 1 2 3 4 Σ
Max. erreichbare Punkte 20 25 30 25 100
Bewertungsschema
Punktzahl Ergebnis
von bis einschließlich
50 100 bestanden
0 49,5 nicht bestanden
Aufgabe 1 Reading comprehension 20 Punkte
The following text includes some challenging vocabulary. Please read it and answer the questions below. Please write the appropriate letter a), b) or c) on your answer sheet.
One of the most common complaints made by frustrated staff is that a boss or colleague is a control freak. But what exactly does it mean to be a control freak?
Why are people like this? Can they be helped or changed?
Control freaks think of themselves as captains of their ships and the masters of their fates. Not to be in charge is, for them, terrifying: their world must be orderly, predictable, fair and manageable, and if it is not, they will do their very best to make it that way.
Normally, we control people through charm and negotiation, or through carrots and sticks. Influencing people is a skill, one that salespeople learn. They know that people are neither totally controllable nor predictable but that, with the right mix of sensitivity and flexibility, one can do a lot to influence them.
Control freaks, however, lack insight and charm. They are mistrustful and don’t delegate or empower. They may spy on their staff and unjustly accuse people of crimes. They may explode with anger at being unable to get what they want, or suddenly attack someone. That is why they are known as such terrible beasts.
But how do you manage these people? You have to work on their fears and their lack of skills. Send them on courses to work on their emotional intelligence and to learn how to negotiate and to influence people. Create a safe environment where they can practise these new skills. Give them encouragement every time they delegate. Show them that control is not all or nothing, and that, paradoxically, they can increase their power by letting go.
(Adapted from: Executive eye. Adrian Furnham on the psychology of management, Business Spotlight, 1/06)
Questions:
1. 'Common complaints' are … a) complaints heard frequently b) complaints by common people c) complaints made without causes
2. Control freaks think they are … 'the masters of their fates', i.e. … a) they are the bosses of their companies
b) they are the best of their species c) nobody can control them
3. 'Terrifying' in this text … a) means the same as threatening b) means the same as terrific c) means the same as terrible
4. Something is 'predictable' when … a) you can hear or see or feel it
6. 'Insight' here means…
a) understanding b) information c) knowledge 7. 'To empower' …
a) means 'to use electricity' b) means 'to weaken' c) means 'to strengthen'
8. If you show 'a lack of skills' … a) you have many skills
b) you have few skills c) you have the wrong skills 9. Emotional intelligence …
a) is the ability to effectively disregard other people’s emotions b) is the ability to effectively avoid having emotions
c) is the ability to effectively use the power of emotions
10. 'Give them encouragement every time they delegate' … a) is the same as 'give them money'
b) is the same as 'support them' c) is the same as 'give them orders'
Aufgabe 2 Notice Writing 25 Punkte
Write on the following subject:
Situation
Mr Jim Elford is the head of sciences at Nene Valley Technical College in Northampton. He approaches you with the following request:
"At the latest staff meeting, we were presented the enormous energy costs of this college in 2006, and we all agreed that something must be done about them. I was chosen to set up a plan, and I need your help. Apart from other measures, I think the key issue is that students and staff must be reminded to stop wasting energy as they have been doing over the last years. In the laboratories, libraries and classrooms, people never switch off the lights or shut down the computers when leaving the rooms. Windows and doors are left open, the heating is set at full volume, and more often than not even water taps keep running all day, and probably all night, too. This has got to stop."
He asks you to draft a notice under his name for the notice boards in the corridors, adding that unless people became more energy-conscious, the college would have to stop allowing students to use the rooms and equipment whenever they wished.
Task Write the notice.
Aufgabe 3 Letter Writing 30 Punkte
You are the assistant to Ms Caroline Foot, sales manager at 'FootPrints' Design and Print Solutions in Stoke-on-Trent.
Ms Foot asks you to draft a reply to the following letter. She says, "This is not any mistake that we can be held responsible for. I checked the files we received by e-mail personally, and of course the telephone number is wrong there, too. Anything else would have been a surprise. I assume the designer for the 'White Elephant' must have made a mistake. Now, Mr Barker is a very good customer, has been working with us for ages, please make this a very tactful letter. I would be prepared to print stickers for him with the correct number for a very low price – or can you think of anything else we might do to help the situation? Please have the letter ready for my signature.”
The White Elephant Hotel
1 Rosewood Crescent, Burton-in-the-Wolds BR5 2NT Telephone 0154 - 6464064
05 March 2007 Ms Caroline Foot FootPrints Design Ltd 88 Williams Road
Stoke-on-Trent ST7 RW1 Dear Ms Foot
Printing Error in our 2007 brochure
Unfortunately, the 5,000 brochures delivered to us this morning are all faulty.
Our telephone number (see above) is 6464064; on the front page of the brochure, however, it says 646464.
This of course is a very big mistake, and it means that we may lose business, because potential guests will not be able to reach us.
I have obviously enquired with my designer, and he confirms that everything was correct when the files were sent to you by e-mail. Clearly the error must have occurred during printing.
This is quite unacceptable, and I would therefore ask you to correct the mistake and reprint the brochures at your expenses.
We need these urgently as we are planning to take part in a travel fair in Gloucester next weekend, so our order must be given top priority.
Looking forward to hearing from you Sincerely
Thank him for his letter.
I tried to reach him by phone, but he wasn't in.
Very sorry, but can't accept responsibility.
We normally don't change anything in files we receive.
Can't reprint the brochures unless he pays.
Offer: small sticker for the front page with correct phone no., £ 50 and no extra cost for designing them
Task Write the letter.
Aufgabe 4 Expression 25 Punkte
'To work from home' has become a popular phrase for people sitting at their homes in front of a computer screen, working independently. Would you enjoy working in these conditions, or do you see disadvantages or even dangers? Explain your views.
Task Write five sentences.
Modul Wirtschaftsenglisch Art der Leistung Studienleistung
Klausur-Knz. BB-ENG-S11-070310 / WB-ENG-S11-070310 / WR-ENG-S11-070310
Datum 10.03.2007
Für die Bewertung und Abgabe der Studienleistung sind folgende Hinweise verbindlich vorgeschrieben:
• Die Vergabe der Punkte nehmen Sie bitte so vor wie in der Korrekturrichtlinie ausgewiesen. Eine summarische Angabe von Punkten für Aufgaben, die in der Korrekturrichtlinie detailliert bewertet worden sind, ist nicht gestattet.
• Stoßen Sie bei Ihrer Korrektur auf einen anderen richtigen Lösungsweg, dann nehmen Sie bitte die Verteilung der Punkte sinngemäß zur Korrekturrichtlinie vor.
• Ihre Korrekturhinweise und Punktbewertung nehmen Sie bitte in einer zweifelsfrei lesbaren Schrift vor: Korrektur in rot, evtl. Zweitkorrektur in grün.
• Die von Ihnen vergebenen Punkte und die daraus sich gemäß dem nachstehenden
Bewertungsschema ergebene Bewertung tragen Sie in den Klausur-Mantelbogen sowie in die Ergebnisliste ein.
• Gemäß der Bachelorprüfungsordnung ist Ihrer Bewertung folgendes Schema zu Grunde zu legen:
Punktzahl Ergebnis
von bis einschließlich
50 100 bestanden
0 49,5 nicht bestanden
• Die korrigierten Arbeiten reichen Sie bitte spätestens bis zum
28. März 2007
an Ihr Studienzentrum ein. Dies muss persönlich oder per Einschreiben erfolgen. Der angegebene Termin ist unbedingt einzuhalten. Sollte sich aus vorher nicht absehbaren Gründen eine
Terminüberschreitung abzeichnen, so bitten wir Sie, dies unverzüglich dem Prüfungsamt der Hochschule anzuzeigen (Tel. 040 / 35094-311 bzw. Birgit.Hupe@hamburger-fh.de)
BEWERTUNGSSCHLÜSSEL
Aufgabe 1 2 3 4 ∑
max. Punktzahl 20 25 30 25 100
Lösung Aufgabe 1: 20 Punkte
1. a) 6. a)
2. c) 7. c)
3. a) 8. b)
4. b) 9. c)
5. b) 10. b) je 2 Punkte
Lösung Aufgabe 2: 25 Punkte
A suitable answer would be as follows:
STOP WASTING ENERGY
We have noticed that students are leaving laboratories, classrooms and the libraries without
• shutting down computers
• closing the windows
• switching the lights off
• turning the heating down
In the lavatories, water keeps running after you have left!
Electricity, heating and water are all expensive resources and must be saved. We hope you will change your behaviour; otherwise we may not be able to allow you to use all these
facilities and rooms whenever you wish.
We might close doors earlier to save costs!
Jim Elford, Head of Sciences 10 March 2007
25 points should be given for
(a) formal completion of the task, i.e. clear heading at the top, the name and the position of the person who wrote it at the bottom, a date (5 points max)
(b) using all the notes given by Jim Elford (5 points max)
(c) syntactic correctness within the framework of the 'B1' level, i.e. mistakes will devaluate the answer only if they are severe and make the meaning unclear or ambiguous (5 points max)
(d) confident use of the vocabulary within the framework of the 'B1' level, i.e. mistakes will devaluate the answer only if they are severe and make the meaning unclear or ambiguous (5 points max)
(e) overall assessment of the exercise as being consistent and to the point:
poor / sufficient / satisfactory / good / very good (5 points max)
Lösung Aufgabe 3: 30 Punkte
A suitable answer would be as follows:
FootPrints Design Ltd 88 Williams Road Stoke-on-Trent ST7 RW1
Phone: 0188 – 344 22 33 06 March 2007
Mr Marlon Barker
The White Elephant Hotel 1 Rosewood Crescent
Burton-in-the-Wolds BR5 2NT Dear Mr Barker
Printing Error / Your Letter
Thank you for your letter. I have been trying to reach you on the phone;
unfortunately you were not available. Therefore I am sending this letter to you.
I am sorry to hear that the telephone number printed on your new brochure is incorrect. I have checked the data you sent to us immediately, and I found that the mistake is clearly visible on the screen.
We never change any content of files sent to us unless the clients ask us to, therefore we cannot be held responsible for this problem.
Of course, we would like to help you solve the situation as best we can, and therefore propose to produce a small sticker to paste over the telephone number. This could be done at very little cost (£ 50.00 for 5,000) and would take very little time. A complete reprint of the brochures would certainly take too long and double your costs.
I am sorry about the inconvenience this means for you, and I hope you understand our position.
Looking forward to hearing from you.
Yours sincerely Caroline Foot
30 points should be given for
(a) formal completion of the task, i.e. sender’s adress, date, receiver’s name and adress, salutation, subject heading, ending, writer’s name, title (and signature) (5 points max) (b) using all the notes given by Caroline Foot (5 points max)
(c) syntactic correctness within the framework of the 'B1' level, i.e. mistakes will
Lösung Aufgabe 4: 25 Punkte
A suitable answer would be as follows:
I would prefer to work in an office with other people around me. Working at home may be good for certain tasks, but not for the whole time. Colleagues may help with questions and give support if something does not work. Working at home also has the danger that you may not watch your working hours closely and work too long. It would also not be a good idea for me to mix my private and work surroundings; I need a place where I can relax.
An alternative could be as follows:
Working at home is real freedom. I can organise my day independently, and do not have to adjust to a company routine. In many situations, I can concentrate much better when I am alone, and I will not be disturbed by other people talking on the phone or to each other or to me. At the same time, I will not disturb other people, for example when I want to listen to music while working. And because of modern communication via the internet, it does not matter where you are anymore, you can do a good job anywhere.
Note:
"5 sentences" is to be understood as 'at least 5 sentences', i.e. a longer text version does not necessarily result in a better mark!
25 points should be given for
(a) formal completion of the task, i.e. a minimum of five sentences. 'Long' sentences consisting of several phrases and connected by semicolons or commas may in doubt be counted as more than one sentence. (5 points max)
(b) syntactic correctness within the framework of the 'B1' level, i.e. mistakes will devaluate the answer only if they are severe and make the meaning unclear or ambiguous (5 points max)
(c) confident use of the vocabulary within the framework of the 'B1' level, i.e. mistakes will devaluate the answer only if they are severe and make the meaning unclear or ambiguous (5 points max)
(d) overall assessment of the exercise as being consistent and to the point:
poor / sufficient / satisfactory / good / very good (10 points max)
