If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job Status. See the following table to find the problem and its solution.
Code Problems and Causes Solutions
001 The product was turned off by a power failure.
-109 The received fax was already deleted.
-110 The job was printed on one side only because the paper loaded does not support double sided printing.
If you want to perform 2-sided printing, load paper that supports 2-sided printing.
201 The memory is full. ❏ Print received faxes from Job Status in Job/
Status .
❏ Delete received faxes saved in the inbox from Job Status in Job/Status.
❏ If you are sending a monochrome fax to a single destination, you can send it by using Direct Send.
❏ Divide your originals in two or more to send them in several batches.
202 The line was disconnected by the recipient machine. Wait for a while and then try again.
203 The product cannot detect the dial tone. ❏ Make sure that the phone cable is connected correctly and the phone line is working.
❏ When the printer is connected to the PBX or the terminal adapter, change the Line Type setting to PBX.
❏ Select Settings > General Settings > Fax Settings > Basic Settings > Dial Tone
Detection, and then disable the dial tone setting.
204 The recipient machine is busy. Wait for a while and then try again.
205 The recipient machine does not answer. Wait for a while and then try again.
206 The phone cable is incorrectly connected to the LINE and EXT. port of the product.
Check the connection of the LINE port and the EXT.
port of the printer.
207 The product is not connected to the phone line. Connect the phone cable to the phone line.
208 The fax could not be sent to some of the specified recipients.
Print a Fax Log or Last Transmission report for previous faxes from Fax Report in the Fax mode to check the failed destination. When the Save Failure Data setting is enabled, you can resend a fax from Job Status in Job/Status.
301 There is not enough storage space available to save the data in the memory device.
❏ Increase the storage space in the memory device.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
302 The memory device is write-protected. Disable write protection on the memory device.
Code Problems and Causes Solutions
303 No folder has been created to save the scanned image.
Insert another memory device.
304 The memory device has been removed. Reinsert the memory device.
305 An error occurred while saving the data to the memory device.
If the external device is accessed from a computer, wait for a while and then try again.
306 The memory is full. Wait until other ongoing jobs are finished.
311 A DNS error has occurred during Scan to Email communication.
❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
312 An authentication error has occurred during Scan to Email communication.
Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.
313 A communication error has occurred during Scan to Email communication.
❏ Print a network connection report to check if the printer is connected to the network.
❏ Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.
❏ The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.
314 The data size exceeds the maximum size for attached files.
❏ Increase the Attached File Max Size setting in the scan settings.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
315 The memory is full. Retry after other ongoing jobs are finished.
321 A DNS error has occurred during Scan to Network Folder/FTP communication.
❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
322 An authentication error has occurred during Scan to Network Folder/FTP communication.
Check the Location settings.
Code Problems and Causes Solutions
325 326
There is not enough storage space available in the specified folder.
❏ Increase the storage space in the specified folder.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
327 The memory is full. Wait until other ongoing jobs are finished.
328 The destination was wrong or the destination does not exist.
Check the Location settings.
331 A communication error occurred while acquiring the destination list.
Print a network connection report to check if the printer is connected to the network.
332 There is not enough storage space available to save the scanned image in the destination storage.
Reduce the number of documents.
333 The destination could not be found because the destination information was uploaded to the server before sending the scanned image.
Select the destination again.
334 An error occurred while sending the scanned image.
-341 A communication error has occurred. Check the connections for the printer and the computer. If you are connecting over a network, print a network connection report to check if the printer is connected to the network.
401 There is not enough storage space available to save the data in the memory device.
Increase the storage space in the memory device.
402 The memory device is write-protected. Disable write protection on the memory device.
404 The memory device has been removed. Reinsert the memory device.
405 An error occurred while saving the data to the memory device.
❏ Reinsert the memory device.
❏ Use a different memory device on which you have created a folder using the Create a folder to save fax data function.
411 A DNS error has occurred in the communication to forward a fax-received document by using emai.
❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
412 An authentication error has occurred in the
communication to forward a fax-received document by using email.
Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.
Code Problems and Causes Solutions
413 A communication error has occurred in the
communication to forward a fax-received document by using email.
❏ Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.
❏ The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.
❏ Print a network connection report to check if the printer is connected to the network.
421 A DNS error has occurred in the communication to forward a fax-received document to a shared folder.
❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
422 An authentication error has occurred in the
communication to forward a fax-received document to a shared folder.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Save/Forward Destination.
423 A communication error has occurred in the
communication to forward a fax-received document to a shared folder.
❏ Print a network connection report to check if the printer is connected to the network.
❏ Select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Save/Forward Destination.
425 There is not enough storage space available in the destination folder.
Increase the storage space in the destination folder.
428 The destination was wrong or the destination does not exist.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Save/Forward Destination.