If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job Status. See the following table to find the problem and its solution.
For details on Fax Settings, see the Administrator's Guide.
Code Problem Solution 001 The product was turned off by a power failure.
-101 The memory is full. Try the methods below to reduce the size of the print
job.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
102 Collated printing has failed due to a lack of available memory.
❏ Select Settings > General Settings > System Administration > Clear Internal Memory Data
> PDL Font, Macro, and then clear the fonts and the macros that you have downloaded.
❏ Try the methods below to reduce the size of the print job. If you do not want to use these methods, try printing one copy at a time.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
103 Printing quality has been lowered due to a lack of available memory.
If you do not want to lower the print quality, try the following methods to reduce the size of the print job.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
104 Reverse printing has failed due to a lack of available memory.
❏ Select Settings > General Settings > System Administration > Clear Internal Memory Data
> PDL Font, Macro, and then clear the fonts and the macros that you have downloaded.
❏ If you want to print in reverse, try the following methods to reduce the size of the print job.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
106 Cannot print from the computer due to the access control settings.
Contact your printer administrator.
107 User authentication failed. The job has been canceled.
❏ Make sure that the user name and password are correct.
❏ Select Settings > General Settings > System Administration > Security Settings > Access Control. Enable the user restriction function, and then allow the job without an authentication information.
Code Problem Solution 108 Confidential job data was deleted when the printer
was turned off.
-109 The received fax was already deleted.
-110 The job was printed on one side only because the paper loaded does not support double sided printing.
If you want to perform 2-sided printing, load paper that supports 2-sided printing.
111 Available memory is running low. Try the methods below to reduce the size of the print job.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
120 Cannot communicate with the server that is connected using an open platform.
Make sure there are no errors on the server or the network.
201 The memory is full. ❏ Print received faxes from Job Status in Job/
Status .
❏ Delete received faxes saved in the inbox from Job Status in Job/Status.
❏ If you are sending a monochrome fax to a single destination, you can send it by using Direct Send.
❏ Divide your originals in two or more to send them in several batches.
202 The line was disconnected by the recipient machine. Wait for a while and then try again.
203 The product cannot detect the dial tone. ❏ Make sure that the phone cable is connected correctly and the phone line is working.
❏ When the printer is connected to the PBX or the terminal adapter, change the Line Type setting to PBX.
❏ Select Settings > General Settings > Fax Settings > Basic Settings > Dial Tone
Detection, and then disable the dial tone setting.
204 The recipient machine is busy. Wait for a while and then try again.
205 The recipient machine does not answer. Wait for a while and then try again.
206 The phone cable is incorrectly connected to the LINE and EXT. port of the product.
Check the connection of the LINE port and the EXT.
port of the printer.
207 The product is not connected to the phone line. Connect the phone cable to the phone line.
208 The fax could not be sent to some of the specified recipients.
Print a Fax Log or Last Transmission report for previous faxes from Fax Report in the Fax menu to check the failed destination. When the Save Failure Data setting is enabled, you can resend a fax from Job Status in Job/Status.
Code Problem Solution 301 There is not enough storage space available to save
the data in the memory device.
❏ Increase the storage space in the memory device.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
302 The memory device is write-protected. Disable write protection on the memory device.
303 No folder has been created to save the scanned image.
Insert another memory device.
304 The memory device has been removed. Reinsert the memory device.
305 An error occurred while saving the data to the memory device.
If the external device is accessed from a computer, wait for a while and then try again.
306 The memory is full. Wait until other ongoing jobs are finished.
311 A DNS error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
312 An authentication error has occurred. Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.
313 A communication error has occurred. ❏ Print a network connection report to check if the printer is connected to the network.
❏ Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.
❏ The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.
314 The data size exceeds the maximum size for attached files.
❏ Increase the Attached File Max Size setting in the scan settings.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
315 The memory is full. Retry after other ongoing jobs are finished.
321 A DNS error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
322 An authentication error has occurred. Check the Location settings.
Code Problem Solution
323 A communication error has occurred. ❏ Check the Location settings.
❏ Print a network connection report to check if the printer is connected to the network.
324 A file with the same name already exists in the specified folder.
❏ Delete the file with the same name.
❏ Change the file name prefix in File Settings.
325 326
There is not enough storage space available in the specified folder.
❏ Increase the storage space in the specified folder.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
327 The memory is full. Wait until other ongoing jobs are finished.
328 The destination was wrong or the destination does not exist.
Check the Location settings.
331 A communication error occurred. Print a network connection report to check if the printer is connected to the network.
332 There is not enough storage space available to save the scanned image in the destination storage.
Reduce the number of documents.
333 The destination could not be found because the destination information was uploaded to the server before sending the scanned image.
Select the destination again.
334 An error occurred while sending the scanned image.
-341 A communication error has occurred. ❏ Check the connections for the printer and the computer. If you are connecting over a network, print a network connection report to check if the printer is connected to the network.
❏ Make sure that Document Capture Pro is installed on the computer.
❏ If the problem cannot be cleared, contact your printer administrator.
401 There is not enough storage space available to save the data in the memory device.
Increase the storage space in the memory device.
402 The memory device is write-protected. Disable write protection on the memory device.
404 The memory device has been removed. Reinsert the memory device.
405 An error occurred while saving the data to the memory device.
❏ Reinsert the memory device.
❏ Use a different memory device on which you have created a folder using the Create a folder to save fax data function.
Code Problem Solution
411 A DNS error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
❏ If the problem cannot be cleared, contact your printer administrator.
412 An authentication error has occurred. Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.
If the problem cannot be cleared, contact your printer administrator.
413 A communication error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.
❏ The authentication method of the settings and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.
❏ Print a network connection report to check if the printer is connected to the network.
If the problem cannot be cleared, contact your printer administrator.
421 A DNS error has occurred. ❏ Select Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
❏ If the problem cannot be cleared, contact your printer administrator.
422 An authentication error has occurred. Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Destination.
423 A communication error has occurred. ❏ Print a network connection report to check if the printer is connected to the network.
❏ Select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Destination.
❏ If the problem cannot be cleared, contact your printer administrator.
425 There is not enough storage space available in the forwarding destination folder.
Increase the storage space in the forwarding destination folder.
Code Problem Solution 428 The destination was wrong or the destination does
not exist.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Destination.
Related Information
&“Network Settings” on page 53
&“Printing Using a Network Service” on page 186
&“Available Paper and Capacities” on page 25
&“Cannot Save Scanned Images to the Shared Folder” on page 216