First publ. in: Service Industries Journal 31 (2011), 6, pp. 877-895
Konstanzer Online-Publikations-System (KOPS) URL: http://nbn-resolving.de/urn:nbn:de:bsz:352-137363
Volltext
First publ. in: Service Industries Journal 31 (2011), 6, pp. 877-895
Konstanzer Online-Publikations-System (KOPS) URL: http://nbn-resolving.de/urn:nbn:de:bsz:352-137363
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