Troubleshooting
Use the following information and the FAQs (frequently asked questions) on our website to rectify faults yourself: www.cranesportsconnect.com/faq.php
Fault
Not all of the data measured were transferred.
Solution
If you have not synchronised with the Crane Connect app in the last 30 days, the data measured prior to then will be overwritten.
Fault
The pulse is not displayed.
Solution
The optical sensor for the pulse measurement on the back of the device is dirty.
Clean the optical sensor as described in the chapter “Care and maintenance”.
Fault
The pulse indicator is not working properly.
Solution
Your pulse is below 40 beats per minute.
Make sure that the wristband is not too loose on your wrist. Put the wristband on behind your wrist bone.
Fault
The wristband and your smartphone will not connect.
Solution
−− Switch Bluetooth® off on your smartphone and then back on.
−− Then restart the connection process with your wristband.
−− Switch your smartphone off and then back on.
−− Activate the visibility of your smartphone in the Bluetooth® menu.
−− Reinstall the Crane Connect app on your smartphone.
–– Check the compatibility (see chapter “Compatible Bluetooth® devices”).
Before you complain about the wristband, please check whether the rechargeable battery is empty and recharge it if necessary.