How do I close a case? AD_BUC_01_Subprocess: Close Case

Employment, Social Affairs & Inclusion

How do I close a case?

AD_BUC_01_Subprocess: Close Case

The Administrative sub-process 'Close Case' is used in a situation where a business process reaches a conclusion (i.e. all tasks have been successfully completed) or there is an exceptional reason to terminate a business process before all tasks have been successfully completed. This BUC provides a basic way for all participants to reach a common understanding in a controlled way that the process has ended and they can mark their internal systems accordingly.

Legal base:

Basic Reg. (883/04

SED Article 76

X001 Request for Close 

Glossary of relevant terms used in AD_BUC_01_Subprocess:

Steps:

If you want to terminate a case, you have to fill out a ‘Request for Close' SED X001 by entering all the required information about the reasons for closing the case and send it to Other Participant(s). The Other Participant(s) receive the X001 and understand the case is now formally finished. In general, you will not receive a specific reply to your X001.

Business Process:

Guidelines for AD_BUC_01_Subprocess – Close Case Based on: AD_BUC_01_Sub version 4.1.0

Common Data Model version 4.1.0 Date: September 2018

Document version: 4.1.0

Actor name Description Triggering

Participant

The Triggering Participant (you) is an active participant in the main process who triggers this BUC. This will be an Institution where the main BUC process in which this sub- process is used permits their role to do so. E.g. If the main process allows only the Case Owner to close the case, then this rule is inherited also in the sub-process.

Other

Participant(s)

Other Participant(s) represents all other active participants in the main process. This

will be one or more Institutions as determined by the main process.