English
for restaurant specialists
4 th semester
© FB Sprachen 2020
TABLE OF CONTENT
1. Telephoning p. 3
2. If-clauses p. 10
3. Starters and soups p. 13
4. Desserts p. 14
5. Planning a menu p. 18
6. Setting a table p. 20
7. Sights of Berlin p. 21
8. Public transports p. 22
9. Giving directions p. 23
Useful information
There will be parts where you are free to use your smartphone to check on words. Here are some useful websites that you might want to use:
• www.dict.cc offers words in different contexts and has an audio option for getting the pronunciation right; can be downloaded as an app for using it offline.
• www.leo.org quite similar to dict.cc but without the offline option
• www.linguee.de a German-based online dictionary that presents you words embedded in whole sentences and thus in a specific context. Very helpful for checking on whether a certain combination of words can be used in a particular situation.
Sources:
• Haase & Neis (2004): Englisch für das Hotel- und Gaststättengewerbe. Winklers Verlag, Darmstadt
• Schröder (2019): Englisch für gastgewerbliche Berufe. OSZ Gastgewerbe Brillat-Savarin-Schule, Berlin.
• Snuffysmith (2011): Giving directions – city map. Picture found on: www.eslprintables.com.
• Adamson (1989): International Hotel English. Cambridge University Press, Cambridge.
• Mayr (2019): Englisch für gastgewerbliche Berufe/Hotelfachleute. OSZ Gastgewerbe Brillat-Savarin-Schule, Berlin.
• Nadolny (2010): Hotel & Catering – Milestones. Ernst Klett Verlag, Stuttgart.
• Williams (2006): Hotel Matters. Cornelsen Verlag, Berlin.
Copyright information: All pictures used in this script were taken from www.pixabay.com and are declared as free for commercial use – unless stated otherwise.
Telephoning
Task 1
Work together with a partner. Discuss the following question:Is it easier to communicate over the phone than face-to-face.
Why/Why not? Write down your ideas using short notes.
time:
10 minutes
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Useful vocabulary:
facial expressions (Gesichtsausdruck) body language (Körpersprache) tone of voice (Klang der Stimme) gestures (Gesten z.B. mit den Armen) to transfer a message (eine Nachricht übermitteln) to misunderstand (missverstehen)
eye contact (Augenkontakt) to read someone´s face (jemandes Gesicht lesen)
Task 2
Complete each sentence below with the appropriate (=geeignetes) word. Choose from the following words:
polite - notes - clearly - documents - finish - friendly - confirm - efficient - follow-up
time:
10 minutes
Rules for using the phone some DO s and DON Ts
1. Have all the _______________________ you need to hand before you dial a number.
2. Speak _______________ so that the other person can understand you easily.
3. Always ________________ each point of information you are given. Don´t pretend (=
vorgeben) that you have understood when you haven´t.
4. Speak in a _________________ and _________________ voice – the client can´t see what a nice person you are.
5. Behave in an _______________ way, even if you´re just taking a message.
6. Take down _____________ during a call - don´t rely on your memory. Read all the important details back to the client from your notes.
7. Let the other person ________________ what they want to say – don´t interrupt them.
8. Send a _________________ fax or an email to confirm any important details (especially prices and dates), so that you both have a written record of them.
Telephoning
Task 3
Read the conversation. Then answer the questions on page 22. time:10 minutes
Tina: Grand Hotel, Vienna, Tina Bail speaking. What can I do for you?
Mr. Watson: Hello, this is Peter Watson of Enterprises International from San Francisco. I’m looking for a business hotel where I can make a presentation of kitchen utensils to our Austrian partners. Therefore I’m looking for a hotel with special business facilities.
Tina: Thank you, Mr Watson. Could you please tell me when you’re planning to come and how many rooms you’ll need?
Mr. Watson: We’ll be staying in Vienna from May 24 until May 31 and I think we’ll need seven single rooms.
Tina: OK, let me just check the availability of rooms during that time […] Yes, seven rooms and our conference rooms are available during that period. How many conference rooms do you need and what kind of equipment do you require?
Mr. Watson: We’ll need at least two separate conference rooms with a minimum of seventy square meters each.
The rooms have to be equipped with photocopying facilities, fax and wireless internet connection.
Tina: That’s no problem, Mr Watson. We actually offer free internet access in all of our rooms. The conference rooms are also equipped with overhead projectors, flipcharts, TV and DVD player.
Moreover, there’s secretarial help available on request.
Mr. Watson: That sounds good. Well, as you know a business day can be quite tiring. What kind of leisure facilities do you offer at the hotel?
Tina: We’ve got a large sauna and a fitness centre that you may use.
Mr. Watson Well, I think I’ve found the right hotel. Could you please e-mail me all the details? And I think it would also be good to have a brochure and a price list. I’ll get back to you next week. Is that OK?
Tina: Yes, of course. I’m sending you an e-mail straight away and I’ll put our brochure and price list in the post for you. Could you please give me your e-mail and your postal address?
Mr. Watson: Sure. My e-mail is: peter-watson@enterprise.com. And our postal address is: Enterprises International, 220 Woodland Drive, San Francisco, 94012 USA.
Tina: Thanks a lot. We hope to meet your expectations and look forward to hearing from you soon.
Goodbye and thank you for your call.
Mr. Watson: Goodbye.
hank you for your call.
Telephoning
Task 1
Find translations for the following phrases from the text.For quick students: Translate the two extra phrases at the end. time:
10 minutes
German English
Lassen Sie mich kurz überprüfen, ob wir zu diesem Zeitpunkt Zimmer zur Verfügung haben.
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Welche Ausstattung benötigen Sie? (Im Zimmer) ____________________________________________
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Welche Freizeiteinrichtungen bieten Sie in Ihrem Hotel an?
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Könnten Sie mir bitte alle Einzelheiten per E-mail zuschicken?
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Ich lasse Ihnen gerne unseren Prospekt und eine Preisliste zukommen.
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Wir freuen uns bald von Ihnen zu hören. ____________________________________________
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EXTRA:
In diesem Zeitraum sind wir leider komplett ausgebucht.
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EXTRA:
Bitte bestätigen Sie die Buchung innerhalb der nächsten zwei Wochen.
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Task 2
Complete the sentences with words from the text. time:10 minutes Mr. Watson is planning to make a product _____________________ in Austria. He is looking for a hotel with _______________________________ and __________________
facilities. The Grand Hotel offers ______________ access to the _____________________
in each room. Secretarial _________________ is offered on _____________________.
There are still enough rooms ___________________ in May. The hotel hopes to ______________________ Mr. Watson’s ______________________.
Telephoning
Task
Match the correct phrases with the categories. You will find thephrases in the box at the bottom of this worksheet. time:
10 minutes Taking a call
Asking the caller to wait
Connecting
Telling that someone is not available
Telephone problems
Leaving/Taking a message
The line is very bad. Could you speak up, please? Could you hold on, please?
Thank you for holding. Could you repeat that, please?
This is ... speaking. / … speaking. Just a moment, please.
The line is free now. Would you like to leave a message?
Could I speak to ..., please? Could you give him/her a message, please?
I will connect you now. Could you spell (= buchstabieren) that, please?
Hold the line, please. Who is calling, please?
I will put you through. I am sorry… There is no one here by that name.
I am afraid he/she is not in at the moment. How may I help you?
I am afraid the line is engaged. I am afraid you have dialled the wrong number.
Telephoning
Task 1
Spelling out special symbols, numbers and letters to a person on the phone can be important to avoid misunderstandings.Listen carefully and complete the table below.
time:
10 minutes
Symbol Name Example
‘ O’Connor
@ info@
A/a USA / asap
- t-online
Ö Möller
: http:
/ org/gla/
\ \docs.nt\
. .de
_ tourist_org.
( ) (654) 211
Task 2
Work together with a partner sitting back to back.First round: Partner A starts reading out the phrases and numbers from box A. Partner B checks the words and makes corrections if needed.
Second round: Partner B reads out the phrases and numbers from box B. Partner A checks the words and makes corrections if needed.
Use your notes from task 1 and the information in the boxes at the bottom of this page if needed.
time:
10 minutes
Box A Box B
• +44 (1234) 687791
• (0203) 4670976
• (501) 27 81 13 – 12
• info@terstegen.com
• dieter.wilhemlmsen@aboconsulting.de
• www.mittelpunkt.de/abo
• 0033 (0) 92 04 89 20
• 12 Gansevoort Street New York, NY 10014 USA
• www.visitengland.co.uk
• info@shanghai-cd.com
• 86-21-5365-8941
• 12J-1 Golden Bell Plaza 18 Zhong Lu Shanghai 200021 China
British system American system
A for Andrew B Benjamin C Charlie D David E Edward F Frederick G George H Harry
I Isaac (Aussprache: Eisäck) J Jack
K King L Lucy M Mary
N Nellie O Oliver P Peter Q Queenie R Robert S Sugar T Tommy U Uncle V Victory W William X Xmas Y Yellow Z Zebra
A as in Alpha B Bravo C Charlie D Delta E Echo F Foxtrot G Golf H Hotel I India J Juliette K Kilo L Lima M Mike
N November O Oscar P Papa
Q Quebec (Aussprache: Kebeck) R Romeo
S Sierra T Tango U Uniform V Victor W Whisky
X X-ray (= Röntgenstrahl) Y Yankee
Z Zulu
Telephoning
Task
Tamara is working in the sales and reservation department of her hotel. Write a dialogue between a her and a guest who has an enquiry on the phone. For this use the German bits of information and turn them into polite and meaningful English sentences.time:
20 minutes
1. Tamara nimmt das Telefonat entgegen, begrüßt den Anrufer höflich, stellt sich kurz vor und erkundigt sich, wie sie behilflich sein kann. Der Anrufer stellt sich vor und fragt, ob es noch möglich wäre zwei Einzelzimmer für kommenden März zu reservieren.
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2. Tamara sagt, dass sie im System nachschauen würde, um die Verfügbarkeit zu prüfen. Nach einer kurzen Weile bestätigt sie die Verfügbarkeit. Der Gast fragt nach den Zimmerraten / Zimmerpreisen.
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3. Tamara nennt ihm die Raten inklusive Frühstück, welche dem Gast jedoch zu teuer sind. Tamara fragt, ob notfalls auch ein Doppelzimmer ohne Frühstück ginge, da die Rate deutlich günstiger wäre. Der Gast sagt, dass ein Doppelzimmer notfalls auch ginge.
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4. Tamara nennt ihm den Preis für das Doppelzimmer und fragt ob dieser in Ordnung sei. Der Gast ist mit dem Preis zufrieden und wünscht das Doppelzimmer zu buchen. Tamara erfasst daraufhin alle relevanten Daten (Name, Datum, Zahldaten, Adresse und Email). Tamara muss sich den Namen des Gastes buchstabieren lassen, da die Verbindung kurzzeitig schlecht ist.
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Telephoning
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5. Tamara fragt, ob sie noch Frühstück für jede Person extra buchen soll und nennt dem Gast den Preis pro Person. Der Gast ist von dem günstigen Preis überrascht und sagt, dass er das Frühstück dazubuchen möchte.
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6. Tamara wiederholt noch einmal alle relevanten Informationen und nennt den Endpreis inklusive Extraleistungen. Der Gast bestätigt die genannten Leistungen und bedankt sich.
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7. Tamara bedankt sich und teilt dem Gast mit, dass die Buchungsbestätigung in Kürze per Email an den Gast gehen würde.
Beide Anrufer verabschieden sich höflich voneinander und beenden das Telefonat.
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Grammar: Working with if-clauses
Task
Read the information on if-clauses to familiarize yourself with thegrammatical features. time:
10 minutes
1. Typen von if-clauses Typ 1
Typ 2
Typ 3
2. Bildung von if-clauses
Typ if-Satz Hauptsatz 1 Simple present
2 Simple past
3 Past perfect
3. Beispiele (if-clause am Anfang des Satzes) Typ if-Satz Hauptsatz
1 If I study,
2 If I studied,
3 If I had studied,
3.2 Beispiele (if-clause am Ende des Satzes)
Typ Hauptsatz if-Satz
1
2
3
Wenn der if-Satz am Ende des Satzes steht, werden Hauptsatz und if-Satz nicht mit einem Komma getrennt!
Grammar: Working with if-clauses
3.3 Verneinungen im if-Satz und im Hauptsatz
If I study, I will pass the exam.
If I do not study, I will fail the exam.
If I study, I will not fail the exam.
If I studied, I would pass the exam.
If I did not study, I would fail the exam If I studied, I would not fail the exam.
If I had studied, I would have passed the exam.
If I did not study, I would have failed the exam.
If I had studied,
Task
Finish the sentences with the correct main clause (Hauptsatz). Tickthe correct answer. time:
10 minutes
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Grammar: Working with if-clauses
Task 1
Fill in the gaps using the correct form of the verbs given inbrackets. time:
10 minutes
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Task 2
Complete the telephone dialogue between a guest and a restaurant manager. For this use the snippets below, translate them and bring them into a logical order.time:
15 minutes
Wenn Sie das Fischmenu¨ heute reservieren gewa¨hre ich Ihnen
einen Rabatt.
Wenn Sie eher angerufen ha¨tten, ha¨tte ich Sie am Fenster platzieren ko¨nnen.
Sehr gern. An welchem Tag wollen Sie buchen, wie viele Leute werden kommen und zu
welcher Uhrzeit wollen Sie buchen?
Kein Problem. Ich ko¨nnte Ihnen unseren grossen Tisch im
kleinen Raum reservieren.
Ich wu¨rde viel lieber in der Na¨he der Fenster sitzen.
Guten Tag. Ich mo¨chte gern meinen Geburtstag bei Ihnen
feiern.
Die Tische am Fenster sind leider schon reserviert. Der Raum ist aber sehr gemu¨tlich.
Ich mo¨chte fu¨r den 27.03. ab 20 Uhr reservieren. Wir
werden 25 Leute.
Gut. Wenn der Raum gemu¨tlich ist, werde ich den
grossen Tisch buchen.
Ich weiss nicht. Was wu¨rden Sie mir empfehlen?
Mo¨chten Sie noch unser Fischmenu¨ dazu buchen?
Das klingt gut. Ich buche den Tisch und das Fischmenu¨.
Task 1
Match the soups and starters from the box below with theirGerman meaning in the table! time:
10 minutes
German English
die Champignoncremesuppe
die Rinderkraftbrühe pp
der Räucherlachs die Hühnerbrühe die Tagessuppe
Task 2
y
Desserts
Task 1
Match the names of the desserts and cakes in the box with thepictures below. time:
10 minutes
cheesecake – sponge cake – waffle – petit fours – custard – meringue – créme brûlée – pancake – gateau – apple pie –
ring doughnut – Christmas pudding – fruit salad
Planning a menu
Task 2
Read the text below.Write down rules on how to put a dessert menu together. Do not just copy from the text but formulate full sentences using your own words.
Write down your rules on page 16.
time:
10 minutes
Food For Thought: Balanced Dessert Menu
#!!%
Space for your notes
Task 3
Interview your classmates/partner. And find out: time:10 minutes
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Task 4
Scan the QR-code and read the following text to learn more about on how to create a new and challenging dessert menu!time:
10 minutes
Space for your notes
Planning a menu
Task 1
Read the text below. Summarize the rules for planning a menu professionally using your own words (do not just copy from the text). Write down your summary on page 19.time:
10 minutes
The perfect menu: The Ultimate Menu Planning Guide
An inviting menu is a balance of bland, strong, sharp and sweet tastes, with foods of different textures, temperatures, and colors.Bland tastes, such as rice, pasta, or potatoes, contrast with strong flavors, such as meat, game, or well-seasoned vegetables, followed by the sharp taste of a vinaigrette salad, accented by a sweet dessert.
A well-balanced menu does not duplicate taste. When cheese is served as an hors d'oeuvre, it is not incorporated in a dish served at the table.
Because sweet foods dull the appetite, fruit is not served as an appetizer. The exception is grapefruit, which has a sharp taste that stimulates the palate.
When a first course is served in a pastry shell, dessert with a crust is not appropriate.If creamed soup is served as a first course, creamed vegetables are not included in the main course.When sauce is served, it is presented only once.From light to heavy, sour to sweet, each course is designed to meet a specific taste requirement.
Food textures promote mastication, and the menu is designed to offer both crunchy and smooth textures.The crunchy texture of raw foods, such as carrots and celery, contrast with soft foods, such as cheese or soup.Crisp salad greens balance foods made with a smooth consistency, such as noodles in a cream sauce.
The well-balanced menu includes both hot and cold temperatures.
Because hot foods stimulate the appetite, a hot dish is always included in a menu, except in extremely hot weather, when a cold menu is less obtrusive to the palate.At a four-course meal a hot first course is followed by a cold second course, then a hot main course and a
cold dessert.
To maintain the right temperature, hot food is served on warm plates, and cold food on cool plates. Porcelain is naturally cold to the touch, so porcelain plates are not cooled.For a hot course, they are warmed in a low oven (approximately 150 to 200°F, or 66 to 93°C). Plates can also be warmed in the drying cycle of the dishwasher.
A well-balanced menu offers a contrast of colorful foods.The main course is the focal point of the menu, and all other foods are selected to accent the taste, temperature, texture, and colors.
If the cocktail hour is particularly long, the palate may become dulled by hors d'oeuvres, in which case highly seasoned food is recommended for subsequent courses.
Source: etiquettescholar.com (2020)
Task 1
Scan the QR-code and watch the video on how to set the table fora three course-menu. Write down the steps below in English. time:
15 minutes
Vocabulary help:
charger = here: der Platzteller napkin = die Serviette tablecloth = die Tischdecke
salt and pepper shaker = der Salz- und Pfeffersteuer cruet stand = die Menage (Essig und Öl)
candle holder = der Kerzenständer
Space for your notes
Sights of Berlin
History Art and culture Entertainment
Task 2
Take a look at the facts and questions below and guess the correct answers. Write down your ideas next to each fact given.time:
10 minutes
This building houses an observation deck and a restaurant and is almost 147 meters high and therefore one of the tallest buildings in Berlin.
This underground line has a total of 40 stops and it takes around fifty-seven minutes to go from one end to the other.
This district of Berlin was first established in the year 1220 and therefore is the oldest district of the entire city and its outskirts (= Randgebiete).
This cinema was built in 1957 and was the first of its kind to house more than one screen rooms. Many famous movies had their world premieres in it.
Venice (= Venedig) is referred to as the city of the thousand bridges with having a total number of 400 only. Guess how many bridges Berlin has.
The building of this famous hotel once housed the Dresdner Bank and its spa area is located in the former strong room (= Tresorraum).
Task 1
Work together with a partner. Brainstorm at least five sights for each category in the table below. If you cannot think of their English translations, write them down in German first.time:
10 minutes
Public transports
Task
Translate the words and phrases below using the words given on the back of the worksheet.For quick students: Try to translate the three last phrases of the table into English.
time:
10 minutes
German English
die U-Bahn
die S-Bahn
die Straßenbahn
die Sackgasse
der Fußgängerübergang
der Fahrradweg
die Abkürzung
der Umweg
der Kreisverkehr
die Kreuzung
die Bushaltestelle
das Gebäude
der Fußweg, der Bürgersteig
die Einbahnstraße
die Ampel
die Unterführung der Bahnübergang
in den Bus/die U-Bahn/die Straßenbahn steigen an der Station ... aussteigen an der Station ... in die Linie
... nach ... umsteigen
Words to choose from:
end/cul-de-sac – cycle lane/path – junction/intersection –
one-way street – short cut - undercrossing – traffic light – detour – tram – urban train – zebra crossing/crosswalk – building –
railway/railroad crossing – bus stop
Task
Write down the correct phrases under their corresponding pictures. Make use of the phrases given in the box below if you need extra help.time:
10 minutes
Phrases you might want to use:
turn left – next to – behind – go straight ahead – at the corner of – cross – go past – between – opposite – turn right – in front
f
Giving directions
Task
Read the text and translate the phrases in the table below intoEnglish. time:
10 minutes
GGuest: Excuse me, how do I get to Museum Island?
RReceptionist: That’s quite easy. When you leave the hotel through the main
entrance, turn left and walk straight on. Cross Hauptstraße and carry on. At the next crossroads turn right into Bodestraße. Museum Island is on the left side of the street.
GGuest: Thanks. We’d like dinner after our visit there. Is there a restaurant nearby you could recommend?
RReceptionist: Yes, madam. When you leave Museum Island turn left and walk straight on. You’ll find a nice restaurant on your right-hand side opposite a taxi rank and next to a set of traffic lights. It’s only 10 minutes on foot or about 3 minutes by taxi.
German English
an der Kreuzung
Gehen Sie über die Straße.
Biegen Sie links in die Friedrichtstraße.
an der Ampel
Gehen Sie die Straße weiter runter.
Gehen Sie an der Oper vorbei.
Gehen Sie geradeaus.
Es ist das Gebäude auf Ihrer Linken.
Am Kaufhaus biegen Sie rechts ab.
Es sind nur 5 Minuten zu Fuß.
Mit dem Taxi sind es drei Minuten.
Giving directions
Task
Work together with a partner. Write down a dialogue between a guest and a receptionist wherein you give directions to at least two sights from the list below. For this use map A (outside the hotel) on page 8.List of sights (starting from the you are here-spot):
• bank
• cinema
• souvenir shop
• cathedral
• stadium
time:
20 minutes
Space for your notes:
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Map A – Outside the hotel
Map B – Inside the hotel
Giving directions
Task
Read the text and translate the words and phrases in the tablebelow into English. time:
10 minutes
GGuest: Excuse me, how do I get to Tierpark station?
RReceptionist: That’s easy from here. First, go to the tram stop. It’s straight ahead on your right. Take the tram travelling towards Alexanderplatz and get off at Greifswalder Straße station, it’s the third stop. After that, take the S8 towards Grünau and go five stops. There, change trains to the underground U5 in the direction of Hönow. Go four stops and get off at Tierpark station.
German English
Die Straßenbahn-Haltestelle befindet sich
geradezu auf rechten Seite.
Nehmen Sie die Straßenbahn in Richtung
Alexanderplatz.
Es ist die sechste Station
Steigen Sie in den Bus 100.
Nehmen Sie die S 75 in Richtung Wartenberg.
Steigen Sie am U-Bhf. Spittelmarkt in die U2 um.
Fahren Sie vier Stationen mit dem Bus.
Steigen Sie am Bahnhof Potsdamer Platz aus.
Need some help with the public transport network in Berlin?
Scan the QR-Code with your smartphone and look it up online:
Giving directions
Task
Work together with a partner sitting back to back.Partner A chooses a destination on the map without naming it!
Partner A then navigates Partner B to it starting from the hotel.
Partner B draws in the route according to what he/she understands.
Change roles.
Speak English only!
time:
10 minutes