If one of the following problems has occurred in your printout, try the solutions listed for the problem.
Dark or dirty background
Darken the Density setting on the printer driver’s Panel menu.
(You can also change this setting from the printer’s control panel using SelecType. For details, see Chapter 5, “SelecType Settings”.) Clean the paper path inside the printer with a clean, soft, and lint-free cloth.
Clean internal printer components by printing several pages with only one character per page.
There may be a problem with the imaging cartridge. Remove the cartridge, shake it from side to side, and then reinstall it. If this does not solve the problem, replace the imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
Horizontal black or white bands appear in your printout, or the printer prints a blank page
Install a new imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
Uneven darkness
Take out the imaging cartridge, shake it from side to side, and reinstall it.
Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. Do not store your paper in a humid or damp environment.
Install a new imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2. Then print several pages to check the print quality.
Toner smudges
Remove the imaging cartridge, shake it from side to side to distribute the toner, and wipe the bottom of it with a clean, dry cloth.
Clean the paper path inside the printer using a clean, soft, and lint-free cloth.
Clean internal printer components by printing several pages with only one character per page.
If the problem remains, replace the imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
Egret Ref. Guide
Missing areas on printed image
Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for your printer.
If the surface of your paper is too rough, printed characters appear distorted or broken. Smooth, high-quality copier paper is recommended for best results. See “Paper Specifications” on page A-2 for information on choosing paper.
Completely blank pages
If after checking the Toner option in the SelecType Setup Menu, the Toner message indicates that the amount of toner is low (E*, F), replace the imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
Check that the imaging cartridge is installed as described in
“Replacing the Imaging Cartridge” on page 4-2.
The problem may be with your software program or interface cable. Print out a status sheet by pushing the Enter button on the control panel twice while the printer is on line. If the status sheet is also blank, the problem may be with the printer. Turn off the printer and contact your dealer.
Printed image is light or faint
Darken the Density setting using the printer driver’s Panel menu or the SelecType Config Menu.
Your paper may be moist or damp. Printing is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printed output. Do not store your paper in a humid or damp environment.
Take out the imaging cartridge, shake it from side to side to distribute the toner, and then reinstall it. If the problem persists, replace the imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
The Toner Save mode may be on. Turn off the Toner Save mode by using the printer driver’s Panel menu, or by using the control panel’s OneTouch mode 2 or SelecType Config Menu.
Image is too dark
The Density setting may be incorrect. Change the Density setting on the printer driver’s Panel menu. (You can also change this setting from the printer’s control panel using SelecType. For details, see “SelecType Settings” on page 5-1.)
If the problem persists, replace the imaging cartridge as described in “Replacing the Imaging Cartridge” on page 4-2.
Non-printed side of the page is dirty
Toner may have spilled in the paper feed path. Remove the imaging cartridge and then clean the paper path using a soft, lint-free cloth. See “Replacing the Imaging Cartridge” on page 4-2 for more information.
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Warning:When opening the printer, do not touch the hot areas indicated on the caution labels inside cover A.Egret Ref. Guide
Paper does not feed from an optional 500-Sheet Lower Cassette Unit or Large Capacity Paper Unit
Make sure you have selected the proper paper cassette in your printer driver.
There may be no paper in the optional cassette. If so, load paper in the cassette.
Make sure that the optional cassette unit is properly installed as described in Chapter 3, “Handling Options”.
Make sure you have not tried to load a cassette with too many sheets of paper. The Lower Cassette Unit can hold a maximum of 500 sheets and the Large Capacity Paper Unit can hold 2500 sheets of 75g/m2 paper.
Even with additional memory installed, complex pages don't print and a Mem Overflow message still appears
The Page Protect setting in the printer driver’s or SelecType may need to be changed.
You may not have enough memory installed. If you are printing at 600 dpi, printing at 300 dpi may solve the problem.
When printing in Multiple Sorter mode, only one copy is printed Your printer needs at least 64 MB of installed memory to print in the Multiple Sorter mode. Install the required memory, or print using the Sorter mode instead.