Paper out or Paper jam & See “The Paper Jams” on page 164
No paper source matches paper size setting. Load XXX paper in YYY. Press x or x.
& See “Loading Paper” on page 27
No paper source matches paper size setting. Load appropriate paper in YYY. Press x or x.
A printer error has occurred. Turn power off and then on again. For details, see your documentation.
Turn the printer off and then back on. Make sure that no paper is still in the printer. If the error message still appears, contact Epson support.
Printer error. Turn power off and then on again. For details, see your documentation.
Communication error. Connect computer. Make sure the computer is connected correctly. If the error messages still appears, make sure that scanning software is installed on your computer and that the software settings are correct.
Communication error. Make sure the computer is connected, then try again.
Maintenance box is nearing end of its service life. Replace maintenance box before the end of its service life.
& See “Replacing a maintenance box” on page 142
When the maintenance box is full, the printer stops and you need to replace the maintenance box to continue printing.
Maintenance Box is at the end of its service life. You need to replace it.
Replace maintenance box.
& See “Replacing a maintenance box” on page 142 Cannot recognize USB device. Make sure USB device has been inserted correctly.
Cannot recognize the device. Make sure the storage disk has been inserted correctly.
Cannot recognize the device. Make sure the connected device is capable of storage.
Error Messages Solutions
No dial tone detected. Try Check Fax Connection. Make sure the phone cable is connected correctly and the phone line works.
& See “Connecting to a Phone Line” on page 103
If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone
Detection.
& See “Setup mode menu list” on page 123 (Fax Settings >
Communication > Dial Tone Detection) The combination of IP address and subnet mask is invalid.
See your documentation.
Refer the online Network Guide.
Recovery Mode The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson website for further instructions.
One side will be printed. You can only use XXX size plain paper for 2-sided print.
Press the y button to cancel printing, or press one of the x Start buttons to print one side using the currently loaded paper.
For 2-sided printing, cancel printing, load a paper size that supports 2-sided printing, and then reprint the data.
Can not print because memory is full. Not enough memory in the printer to complete the current print job. Press one of the x Start buttons to cancel the current job.
Data error. Document was not printed. Cannot print as there is a problem with the print data, such as the inclusion of compressed data. Check the print data.
Memory is full. Only one copy of documents was printed. Not enough memory in the printer to print the documents at the specified number of copies. The printer automatically prints only one copy of the documents so that it can continue printing. To print multiple copies of the documents, try simplifying the page by reducing the number of graphics or reducing the number and type of fonts.
Memory is full. Data was printed with low resolution. Not enough memory in the printer to print the page at the specified print quality. The printer automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by reducing the number of graphics or reducing the number and type of fonts.
DNS error while connecting to POP3 server. Check the product's DNS settings from the control panel, and check the DNS settings for the server, the computer, or the access point. To check the settings from the control panel, select Setup >
Network Settings > General Network Setup.
DNS error while connecting to SMTP server.
Operation canceled. DNS error. Check DNS setting.
SMTP server authentication error. Check the product's Email Server Settings from the control panel and make sure each setting is configured correctly.
& Setup > Scan Settings > Email Server Settings
When you are using the Scan to Network Folder/FTP function, check that the entered folder path, the user name, and the password are correct on the computer and the product's control panel. Press r on the Scan to Network Folder/FTP top screen, and then select Save to.
POP3 server authentication error.
Operation canceled.f Authentication error. Check printer server settings.
Error Messages Solutions
SMTP server communication error. Make sure the product is connected to the network. For details, see the Network Guide.
When you are using the Scan to Network Folder/FTP function, check that the entered folder path, the user name, and the password are correct on the computer and the product's control panel. Press r on the Scan to Network Folder/FTP top screen, and then select Save to.
Check the product's Email Server Settings from the control panel and make sure each setting is configured correctly.
& Setup > Scan Settings > Email Server Settings POP3 server communication error.
Communication error. Operation canceled.