If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job History. See the following table to find the problem and its solution.
Code Problem Solution
001 The product was turned off by a power failure. -106 Cannot print from the computer due to the access
control settings.
Contact your printer administrator.
107 User authentication failed. The job has been canceled.
Contact your printer administrator.
108 Confidential job data was deleted when the product was turned off.
-109 The received fax was already deleted.
-110 The job was printed on one side only because the paper loaded does not support double sided printing.
If you want to perform 2-sided printing, load paper that supports 2-sided printing.
201 The memory is full. ❏ Print received faxes from Job Monitor in Job
Storage.
Solving Problems
Code Problem Solution
202 The line was disconnected by the recipient machine. Wait for a while and then try again.
203 The product cannot detect the dial tone. ❏ Make sure that the phone cable is connected correctly and the phone line is working.
❏ When the printer is connected to the PBX or the terminal adapter, change the Line Type setting to PBX.
❏ Select Setup > System Administration > Fax Settings > Basic Settings > Dial Tone
Detection, and then disable the dial tone setting.
204 The recipient machine is busy. Wait for a while and then try again.
205 The recipient machine does not answer. Wait for a while and then try again.
206 The phone cable is incorrectly connected to the LINE and EXT. port of the product.
Check the connection of the LINE port and the EXT.
port of the printer.
207 The product is not connected to the phone line. Connect the phone cable to the phone line.
208 The fax could not be sent to some of the specified recipients.
Print a Fax Log or Transmission Report for previous faxes from Fax Report in the Fax mode to check the failed destination. When the Save Failure Data setting is enabled, you can resend a fax from Job Monitor in Status Menu.
301 There is not enough storage space available to save the data in the memory device.
❏ Increase the storage space in the memory device.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
302 The memory device is write-protected. Disable write protection on the memory device.
303 No folder has been created to save the scanned image.
Insert another memory device.
304 The memory device has been removed. Reinsert the memory device.
305 An error occurred while saving the data to the memory device.
-306 The memory is full. Wait until other ongoing jobs are finished.
311 A DNS error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > DNS Server, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
312 An authentication error has occurred. Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > Email Server > Server Settings, and then check the server settings.
Solving Problems
Code Problem Solution
313 A communication error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > Email Server > Server Settings, and then check the server settings.
❏ Check the network connection. See the Network Guide for more details.
314 The data size exceeds the maximum size for attached files.
❏ Increase the Attached File Max Size setting in the scan settings.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
315 The memory is full. Retry after other ongoing jobs are finished.
321 A DNS error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > DNS Server, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
322 An authentication error has occurred. Check the Location settings.
323 A communication error has occurred. ❏ Check the Location settings.
❏ Check the network connection. See the Network Guide for more details.
324 A file with the same name already exists in the specified folder.
❏ Delete the file with the same name.
❏ Change the file name prefix in File Settings.
325 There is not enough storage space available in the specified folder.
❏ Increase the storage space in the specified folder.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
327 The memory is full. Wait until other ongoing jobs are finished.
328 The destination was wrong or the destination does not exist.
Check the Location settings.
331 A communication error occurred while acquiring the destination list.
Check the network connection. See the Network Guide for more details.
332 There is not enough storage space available to save the scanned image in the destination storage.
Reduce the number of documents.
333 The destination could not be found because the destination information was uploaded to the server before sending the scanned image.
Select the destination again.
Solving Problems
Code Problem Solution
341 A communication error has occurred. ❏ Check the connections for the printer and the computer. If you are connecting over a network, see the Network Guide.
❏ Make sure that Document Capture Pro is installed on the computer.
401 There is not enough storage space available to save the data in the memory device.
Increase the storage space in the memory device.
402 The memory device is write-protected. Disable write protection on the memory device.
404 The memory device has been removed. Reinsert the memory device.
405 An error occurred while saving the data to the memory device.
❏ Reinsert the memory device.
❏ Use a different memory device on which you have created a folder using the Create Folder to Save function.
411 A DNS error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > DNS Server, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
412 An authentication error has occurred. Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > Email Server > Server Settings, and then check the server settings.
413 A communication error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > Email Server > Server Settings, and then check the server settings.
❏ Check the network connection. See the Network Guide for more details.
421 A DNS error has occurred. ❏ Select Setup > System Administration > Wi-Fi/
Network Settings > Advanced Setup > DNS Server, and then check the DNS settings.
❏ Check the DNS settings for the server, the computer, or the access point.
422 An authentication error has occurred. Select Setup > System Administration > Fax Settings > Output Settings > Fax Output > Other Settings and then check the settings of the folder selected in Where to Forward.
423 A communication error has occurred. It is also possible that a file with the same name is open or the file is a read-only file.
❏ Check the network connection. See the Network Guide for more details.
❏ Select Setup > System Administration > Fax Settings > Output Settings > Fax Output >
Other Settings, and then check the settings of the folder selected in Where to Forward.
❏ Close the file with the same name or disable the read-only protection.
Solving Problems
Code Problem Solution 425 There is not enough storage space available in the
forwarding destination folder.
Increase the storage space in the forwarding destination folder.
428 The destination was wrong or the destination does not exist.
Select Setup > System Administration > Fax Settings > Output Settings > Fax Output > Other Settings., and then check the settings of the folder selected in Where to Forward.
Related Information
&“Connecting to a Phone Line” on page 86
&“Scan Mode” on page 24
&“Fax Settings” on page 33
&“Available Paper and Capacities” on page 38