Citizens Advice Service
Service · Advice · Information · Complaints Monday to Thursday
07.00 a.m. to 05.30 p.m.
Friday, 07.00 a.m. to 12 noon
Tel. +43 512 5360 1001 / -1002 / -1003 / -1004 / -1005
Maria-Theresien-Straße 18, 6020 Innsbruck www.innsbruck.gv.at
English
SERVICE FOR OUR CITIZENS IS
IMPORTANT TO US
Welcome to City Hall: The Innsbruck Citizens Service is the gate- way to the municipal administration.
The staff of the Citizens Service Department on the ground floor of Innsbruck City Hall are there to serve our citizens by answering questions, dealing with concerns and helping in many different ways – and they have been doing this job successfully for over 30 years. They are your competent point of contact for targeted information and will advise you on any official procedures. Direct exchange and intensive contact with all Innsbruck citizens are important to us, and this importance is reflected in the 30,000 phone calls the office receives every year and the 43,000 personal encounters on site. In addition to the Service Centre in City Hall, local citizens and neighbourhood offices are also provided for the people of the Arzl and Igls-Vill districts.
Outside opening hours, the various offices can also be reached from home via www.buergermeldungen.com. City Hall also offers an online directory of all its services: the guide and orientation is available at www.rathauswegweiser.at.
We attach great importance to a modern, citizen-friendly presen- ce and we make every effort to provide the best service for all the people of Innsbruck. We look forward to seeing you at City Hall!
Georg Willi
Mayor of Innsbruck, Capital of Tyrol
TEAM
Head of Department Sabine Kröß-Tunner Tel. +43 512 5360 1001
“My priorities are to ensure we are res- ponsive to our citizens’ needs and that all the departments work well together.”
Elfriede Grangl Tel. +43 512 5360 1004
“For me, it goes without saying that our clients seeking advice can expect to be treated with courtesy and friendliness.”
Edith Lardschneider Tel. +43 512 5360 1003
“Be a professional and knowledgeable point of contact and lend a sympathetic ear to all advice seekers - that is my motto.”
Eva Stadlmair
Tel. +43 512 5360 1005
“Handling citizens’ requests in a friendly manner is of absolute priority for me.”
Daniela Zonta
Tel. +43 512 5360 1002
„All my actions and efforts revolve around services for our citizens.“
OUR MISSION
We are a dedicated, motivated, dynamic, open-minded and for- ward-looking team, with a positive attitude to life. Within the scope of our duties and in an obliging, polite and courteous manner, we want to help our citizens, to ensure that they, as res- ponsible and independent people, get the assistance they need.
Our activities help to bring us nearer to the citizens, to reduce bu- reaucracy and to improve not only our own image but also that of the city council, the administrative authority and politics. That is who we are, that is what we would like to achieve, this is what we are committed to delivering, that is our promise, that is our corporate code of conduct, that is how we would like to be seen.
LOST PROPERTY
Maria Newerkla Herwig Kaltenhauser Tel. +43 512 5360 1011 Tel. +43 512 5360 1010
Ingrid Morianz
Tel. +43 512 5360 1012 Fallmerayerstraße 2 Monday to Friday, 08.00 a.m. to 01.00 p.m.
post.fundwesen@innsbruck.gv.at www.fundamt.gv.at
“We want to help citizens in
their search for their lost property.”
www.innsbruck.gv.at
IMPORTANT TELEPHONE NUMBERS
• Residents Parking Permits Tel. +43 512 5360 1123
• Registration & Housing Department Tel. +43 512 5360 1219
• Housing Benefits Tel. +43 512 5360 2152
• Passport Section Tel. +43 512 5360 1219
• Schools Tel. +43 512 5360 4205
• Kindergartens Tel. +43 512 5360 4218
• Social Affairs Tel. +43 512 5360 9128
• Registry Office Tel. +43 512 5360 1201
• Housing Service Tel. +43 512 5360 2180
• Innsbrucker Kommunalbetriebe AG, Electricity, Water (Innsbruck Municipal Service Enterprises) Tel. +43 512 502 0
• Innsbrucker Soziale Dienste
(Innsbruck Social Services) Tel. +43 512 5331
• Innsbrucker Verkehrsbetriebe AG
(Innsbruck Municipal Transport Services) Tel. +43 512 5307 0
• Innsbrucker Immobilien GmbH
(Innsbruck Property Ltd.) Tel. +43 512 4004
THIS IS WHERE YOU CAN FIND US:
Maria-Theresien-Straße 18, 6020 Innsbruck
Tel. +43 512 5360 1001 / -1002 / -1003 / -1004 / -1005 E-Mail: post.buergerservice@innsbruck.gv.at
www.innsbruck.gv.at, www.innsbruckinformiert.at
Katzenbründlweg
Gramartstraße
Gramartstraße
Umbrü ckleralm
weg
Gramartstraße
Gramartstraße
Höhenstraße
Höhenstraße
Höhenstraße
Rosnerweg
Hungerburgegw H.-Buhl-Platz
Kandlerweg
Vogelhütte
Höhenstraße Jagdg.
Schlerng.
Schu lg.
Steinbruchstr.
Bachgasse Bauerng.
Dorfgasse Daxg.
Schießstandgasse Dorfga
sse
Burgstadl Nag
eletal Rie
dgasse
Riedgasse
Hinterwaldnerstr.
Kohlweg
Bildg.
Pro bsten
hofw eg
Löfflerweg
Fallbachg.
Weiherburggasse
Blücherstraße Magtstr.
Trogerstr.
F.-Kotter-Weg
Weiherburggasse
Heinrich- S
egüß-W
Richardsweg Thom
as-Riss-Weg Oberkoflerweg Eckenried
A.-Kolp ing-W.
Holzgasse
Schloßfeld
Mühle
nweg Arzle
r Str.
Arzler Str.
Ferdinand-Weyrer-Str. Josef-Schraffl-Str. O
tto-G amper-W
eg
Anton-Rauch-Str.
Hauptplatz Sternbachplatz
K irchgasse Wurmbachweg
Otto -Winte
r-Str.
Dr.-H
.-Klocker-Str.
Niko dem
weg Wolfsgrube
Kalkofenweg Helfentalweg
Kreuzg
. Barthweg Pfe isweg
Fuchsrain Dr.-Franz-Werner-Str. Hans-Maier-Str.
Richard-Berger-Str.
Werner-von-Siemens-Str. Brandlweg
Schust erbergw
eg Schu
sterb ergw
eg Gerh
ild-D iesn
er-S tr. Alois-Schrott-Str.
Seide nweg Framsweg
Zimmeterweg
Schlög lg.
Arzler Str. Schoberg.
Krippeng.
Johanne sg.W einberg
g. .
cS
hne llman
ng Fra nz-W
ach-G .
Rumer Str. Canisiusweg
Exerzie rweg General-Feuers
tein-Str. Lehm
weg Egge
nwaldw Pu eg
rnhofweg
Finkenbergweg
Finkenbergweg Schönblickweg
Dörrstraße
Josef-Wilberger-Str.
Rota dlerstr. Walderkammweg
Schützenstraße
An-der-La n-Str. Hallerstraße
Hallerstraße Hallerstraße
Mühlauer Brücke
R.-Wagner-Str. Schum
annstr. Falkstr. A.-Kraus-
Weg Hans-P
senner
Steg Franz-Greiter-Promenade Hoher Weg
Martin-Luther- Platz
Botanikerstr.
Frau-H itt-S
tr.
Brand jochs
tr. K aspar-W
eyrer-S tr.
Sternwartestr.
Sonnenstr.
Schneeburgg.
Rosen garte
nstr.
Klause ner Str.
Opp olzers
tr.
Layrs tr.
Ampfererstr. Unterbe
rgerstr.
Santifallerstr.
Fischnalerstr.
Arthur-Haidl-Promenade
Prandtauerufer Hutterw
eg Höttinger Auffahrt
Höttinger Au Fürstenweg
Universitäts- brücke
Hueber-Str.
Blasius- Höttinger Au
Freiburger- brücke
Karwendel- brücke
Egger-Lienz-Str.
Egger-Lienz-Str.
Karwend elbögen
Karwendelstr. Dr.-Ing
.-Rie hl-S tr.
Noldinstr.
Holzham merstr.
Egger-Lienz-Str.
Mandels
bergerstr.
Innrain
Wiltenberg
Innrain
Franz-Gsch nitzer-Promenade
Innerkoflerstr.
Hormayrstr.
Innerkoflerstr.
Recheng.
Ing.-Thomm en-Str.
Fritz-P regl-S
tr. Zollerstr.
Freisingstr.
Speckbacherstr.
Haspingerstr.
Pete r-May
r-Str.
Schöpfstr.
Neu haus
erstr.
Andreas-Hofer-Str.
Stafflerstr.
burg str.
Sonn
en-
Egger-Lienz-Str.
Tsch
amler str.
Franz-Fischer-Str.
Hypo- passage
Rotes G. Oerleyweg
Fritz-Ko nzert-S tr.Feldstraße
Anton-Melzer-Str.
Prämonstr .w.
Leop oldstr. Haym
ong.
Neurauthg.
Frauenanger Graßmay
rstraße
Duilestr. Pastorstr.
Liebeneggstr.
Wiltener Platzl
Pech estr.
Karm eliterg. Mentlg. Adam E.-S g.
tein-W Michael- Gaismair-Str. eg
Schidlachstr.
Kaisersch.- platz
Grabmayr-Str.
Dr.-K.-v.
L.-Welzenbacher Platz
Templstr. Sü
ßedbahnstra Schöpfstr.
I.-Brü ll-G. Leop
oldstr.
Sterzinger Str. Heiliggeiststr.
N.-K lamm
er-G .
Salurner Str.
Speckb ache
rstr.
Müllerstr.
Andre as-H
ofer-S tr.
Anichstr.
Fallm eraye
rstr.
Adam gass
e
Bozner Platz Wilhelm-Greil-Str.
Brixner Str. Südtiroler-
platz M.-Theresien-Str.
Meinhardstr.
Brunecker Str. Museumstr. Angerzellg.
P.roGr-f.-aiF.-M P.-H.of-Ghaerim
Sillga sse Hofg.
Adolf- Pichler-
Platz
Christoph-Probst Platz
Josef-Hirn -Str.
Mariahilfpark
Innrain
Innbrü cke Mariahilferstraße
Herzog-Otto-Str.
Badg.
Herreng.
Domplatz
Pfarrg.
Innstraße Höttinger Gasse
Stam ser F
eld Kirschen
talgasse Dr.-S.-Epp-Weg
Emile-Béth ouart Steg
Innallee Innstr.
Europaratsallee
Schm
elzerg.
Rennweg Hans-Brenner-
Platz Sankt-Nikolaus-G. Bäckerbhü
elg.
Kapuzinerg.
Karl-Rahner Platz
Böhm-Bawerk- Platz
Klara-Pölt-Weg Universitätsstraße Karl-Kapferer-Str.
Tschurtschenthalerstr.
Karl-Schönherr-Str.
Gänsbacherstr. Elisabethstr.
Kaiserjägerstr. Rennweg
Kochstr.
Siebererstr. Bienerstr. Claudiastr.
Falkstr. Viaduktbogen
Gutenbergstr.
Goethestr. Schillerstr. Conra
dstr.
Kaiser-F.-Joseph-Str. Claudiaplatz
Sennstr.
Mozartstr. Schubertstr. Erzherzo
g-Eugen-Str.
Haydnplatz RaimStr.und-
V.-Dankl-Str. Beethovenstr. Bruckn
erstr.
Stifterstr. Ing.-Etzel-Str.
Hugo-Wolf-Str. Verdroßplatz
Olympiabrücke
Montessoristr. Sillhöfe
Stadio nstr.
Sankt Bartlmä
Sillufer
Ress elstr. Olympiastr.
Wieseng.
Wette rherre
nweg Josef-Thoman-Str.
Helblingst r.
Burgenlandstr. Schulle rnstr.
Plone rg.
Joha nn-S
trauß-S
tr. Wieseng.
Amras er Str.
Beda-Weber-G. Dr.-G
latz- Str.
Premstr.
Schloßstr. Paschbergweg
Kaufmannstr.
tr Philippine-Welser-S .
Winkelfeldsteig Wolk
enste ing.
Gerhart-Hauptmann-Str. Vintlerg.
Kirch steig
Bichlweg Amraser-See-Str.
Mosen g.
Algun der S
tr.
Wallp achg.
Schloßstr. Tummelplatzweg
Aldranser Str. L.-Wedl-Weg
Bleic
henw eg
Luigenstr.
Luigenstr. Dr.-F
erdinand -Kogler-Str.
Geyr str.
Kirchm ayrg. Adele-Obermayr-Str.
Resse lstr. Anzengruberstr. A
nton-E der-S
tr. Pacherstr. Kö
lderer str. Knolle
rstr. Ro
segg erstr. Hunoldst
r.
Cranachstr. Sillufer
Purtsch ellerst
r.
Dr.-G latz-
Str. Hörmannstr.
Amrase
r Str.
Sillsteg
Defreggerstr. Ing.-Etzel-Str.
König-Laurin-Str. Schmiedg. Schmuckg.
Langst r.
Friedebrückens- Leipziger Platz
Brücken- platzl
Pradler Platz
Pem baurs
tr. Gab
elsberg erstr.
Gaswerkstr.Pra dler S
tr. Weinhartstr.
Dreiheiligenstr.
Körne rstr. Pradler- brücke
Reichenauer Str. Egerdachstr.
Furter zaunweg
Gumppstr. Kapuzinerg.
Lützowstr. Sebastian-Scheel-Str.
Koh lstattg.
Pembaur- brücke
Grillp arzerstr.
Erzherz. -Eugen
-Str.
J.-Rössler-G.
Pem baurs
tr.
An-der-Furt
Jahnstr.
Ing.-Etzel-Str.
Moltk estr.
Prinz-E ugen- brücke
gen Prinz-Eu
-Str.
Zeug hausg.
Kärntnr.ster
Mad ers- perge
rstr.
Andech sstr.
Amthorstr.
Klappholzstr. Andech
sstr.
Pesta lozzist
r. Tü
ringe rstr. Kravo
glstr.
Reithmannstr.
Egerdachstr.
Lindenhof Mitterh
oferstr.
Lutterottistr.
f Ahornho Renkstr.
Am Roßsprung
Gumppstr. Am Rain
Josef-Pöll-Str. Nordke
ttens tr.
Mößlgasse Kranewitterstr.
Pradle r Str.
Eichhof
Rudo lf-Grein
z-Str.
Geyrst r. Kofle
rstr.
Gren zstr. Langst
r.
Petzoldstr. Mitterers r.tLand
seestr.
Rilkestr. H.-Sach s-Str.
Amraser Str. t Brude
r-Willram
r. -S stockstrKern-. Seeberg.
Lönsstr. Schw
indstr.
Linde nstr.
Dürerstr.
Egerdachstr.
Siegm airstr. Panzing
Kranewitterstr. Schre
tterstr.
Dom anigw
eg Kärntnerstr.
Dur igstr. Reichenauer Str.
Pradler Saggen
Radetzkys tr.
Grenobler Brücke Fenn
erstr. r.
Klappholzstr. Hegnerstr.
Schlachthofg.
Matthias-Schmid-Str.
Reich
enauer Str.
Hirschbe rgg.
Gutshofweg Tiflisb
rücke
Gumppstr. Burghard-
Breitner-Str.
Wopfn erstr. Roßbachstr.
B.-v.-S uttner-W
eg Freundsbergstr.
General-Ecch er-Str.
Wörndlestr. Rade
tzkys tr.
St
Reut-Nicolussi- r. Prof.-M
artin -Spörr-
Str.
Langer Weg Oswald-Redlich-St
Griesauweg Stadlweg
Valierg.
Amraser-See-Str. Andech
sstr.
Bernhard-Höfel-Str.
Grabenweg Roßaugasse
Trientlg.
Bodem-Gasse
Eduard- Helga-Krismer
Platz Etrichg.
Innstr.
Triumpfpforte Goldenes
Dachl
Bürgerbüro Arzl
Information Service Lost Property Office
Friedhofsverwaltung Friedhofsverwaltung
Innsbrucker Immobiliengesellschaft ILG
Straßenbetrieb
Grünanlagen, Amt für Land- und Forstwirtschaft
Desinfektionsanstalt, Wasenmeisterei
