6th semester

(1)

6th semester

FB Sprachen 2020

(2)

TABLE OF CONTENT

1. Planning a function p.3

2. Planning a function - the menu p.6

3. Planning a function -place settings p.9

4. Planning a function - the menu p.10

5. Planning a function - describing wines p.12

6. Planning a function - recap p.15

7. Planning a function - sales talk p.16

8. Hotel check-out p.21

9. Application - understanding online job ads p.29 10.Application - writing CVs and covering letters p.33 11.Application - mastering a job interview p.36

Sources:

All written sources are printed on the actual worksheets.

Picture credits:

Unless stated otherwise, all pictures in this script were taken from www.pixabay.com on 28 July 2020 and 8 August 2020 and are declared as free for commercial use.

(3)

Seating arrangements/floorplans and decoration

When you are organizing a function, you need to decide on the seating arrangement. An appropriate seating arrangement should permit good contact between all the participants.

Everyone should be able to see and hear clearly.

A round table is probably the best option for creating a feeling of cooperation.

Boardroom-style tables give a lot of power to the people at the end.

Tables can also be arranged in a horseshoe shape. This is a good idea if presentations are to be made to the group.

3

Task 1: Look at the list of seating arrangements below and decide what seating arrangement is most appropriate.

Seating arrangements

1. circle of chairs (Stuhlkreis ohne Tische) 2. cocktail style (Stehtische) –

3. herringbone style (Fischgrät-Sitzordnung) 4. (solid or hollow) square (quadratische Tische,

durchgehend oder mit Lücke im Zentrum) 5. theater-style (Stuhlreihe ohne Tische) 6. classroom-style (Stuhlreihe mit Tischen) 7. horseshoe (U-Form)

8. boardroom-style (großer ovaler Tisch) 9. banqueting style (kleinere runde Tische)

Functions a) lecture

b) product launch c) wedding meal d) formal dinner e) press conference f) speech

g) christmas party h) meeting

i) reception j) workshop k) seminar

Task 2: Below you will see both seating arrangements and table decorations. Choose the correct label for each item.

___________________________

(4)

Mr Cole: Good morning, Patrick Cole speaking.

Hotel staff: _________________________________________________________________

_________________________________________________________________

(Melden Sie sich am Telefon und sagen Sie, dass Sie wegen seiner gestrigen Nachricht auf dem AB anrufen. Es geht um die VA, die er gerne bei Ihnen durchführen würde.)

Mr Cole: Yes, there’s the farewell party for one of the heads of our company.

Hotel staff: __________________________________________________________________

_________________________________________________________________

(Teilen Sie mit, dass Sie die Zimmerverfügbarkeiten überprüft haben und dass der Veranstaltungsraum am 24. März frei ist. Auch die 30 Einzel – und 5 Doppelzimmer sind vom 23. – 25. März verfügbar.)

Mr Cole: Great! Let’s talk about the prices and what needs to be done.

Hotel staff: __________________________________________________________________

_________________________________________________________________

(Teilen Sie mit, dass ein EZ 90€ pro Person/Nacht kostet, ein DZ kostet 150 €, beides inkl. Frühstück. Für die Abendveranstaltung können Sie ein Büffet anbieten – 60€/Person. Getränke sind im Preis inbegriffen, wenn die Übernachtung gebucht Words you might find helpful: sample menu linen napkins beverages additional table decoration seating arrangement offer place cards E-shape arrangement dietary requirements

Task 1: You are calling Mr Cole to ask for more details concerning the event. Read the dialogue and translate all the German sentences into English.

(5)

Mr Cole: That sounds fine. Now which additional information do you need?

Hotel staff: _________________________________________________________________

(Fragen Sie, ob es besondere Dekorationswünsche gibt.)

Mr Cole: Could you please decorate the room with flowers and some candles?

Hotel staff:

_________________________________________________________________

________________________________________________________________

(Selbstverständlich. Fragen Sie, welche Tischdeko er gerne hätte.)

Mr Cole: Let’s take classic white tablecloths with matching linen napkins. And we’ll need place cards, please.

Hotel staff: ________________________________________________________________

(In Ordnung. Fragen Sie nach der Bestuhlung.)

Mr Cole: I think an E-shape arrangement would be best. I’ll fax you a drawing with the names, so that you can place the cards correctly.

Hotel staff: ________________________________________________________________

(Haben Sie notiert. Fragen Sie nach dem Essen.)

Mr Cole: Sure. Starters as well as main courses should be of German or Austrian origin. Desserts can be international. Is it possible to get a sample menu up front that I can discuss with some of my colleagues?

Hotel staff: __________________________________________________________________

_________________________________________________________________

(Natürlich. Sie werden den Koch fragen, ob er eine Beispielkarte entwirft. Diese werden Sie ihm zusammen mit dem Angebot zukommen lassen.Müssen spezielle Ernährungsbedürfnisse berücksichtigt werden?)

Mr Cole: No, I shouldn’t think so. Once I receive the material, I’ll make the booking. Thank you very much for your assistance.

Hotel staff: ________________________________________________________________

(Verabschieden Sie sich.)

=*-+(&=(%'6<>= >+',-%0+% & <-10 +-IGHG><* OO>

(6)

Task: The sous chef of your hotel has come up with a sample menu for Mr Cole’s farewell party. Unfortunately, it’s in German. Try to find simple translations for the dishes below.

German/Austrian specialities

Vorspeisen/Suppen Kartoffelsuppe mit Würstchen

Linseneintopf Bouletten

Hauptgerichte

Wiener Schnitzel mit lauwarmem Kartoffelsalat Eisbein mit Sauerkraut

Kalbsleber Berliner Art mit gebratenen Zwiebeln und Kartoffelpüree Gulasch mit Kartoffelklößen

Vegetarische Optionen Maultaschen

Kartoffelpuffer mit Apfelmus Seezunge in Weißweinsauce

(7)

Here is how he’d like to have it done:

Example:

Eisbein mit Sauerkraut

• Berliner Spezialität

• Gekochtes Eisbein

• Sauerkraut

• Erbsenpüree

• sehr reichhaltig

Following the above example give explanations for the following dishes:

1. Maultaschen

• deutsche Art von Nudeln

• ähnlich den italienischen Ravioli

• mit Spinat gefüllt

• in Brühe serviert

•

Task: The banquet manager would like to improve the menu by adding a short description to each dish as many guests will not be familiar with German/Austrian specialities. Some of the dishes have already been explained on the menu on page.

8. Describe the remaining ones!

This main course is a speciality of Berlin. It consists of boiled knuckle of pork, sauerkraut and mashed peas. It’s a very rich meal – ideal for a cold day.

2. Seezunge in Weißweinsauce

• vor allem in Norddeutschland beliebtpochierte Seezunge

• mild gewürzt

• mit Bandnudeln serviert

• leichtes Gericht

3. Kartoffelsuppe mit Würstchen D Kartoffelcremesuppe

D herzhaft

D serviert mit frischem hausgemachtem Brot D Bio-Zutaten

4. Gulasch mit Kartoffelklößen

• Eintopfgericht, sehr beliebt in Deutschland

• nach traditionellem Rezept hergestellt

• mit kleinen Würfeln aus Rindfleisch

• vor allem mit Paprika gewürzt

• mit Kartoffelklößen serviert

= "'<><6+< >

(8)

Soups

Linseneintopf

This stew is a true classic. It’s a savoury, homemade German speciality made of lentils, potatoes and peas. It’s the ideal choice for a cold day.

Kartoffelsuppe mit Würstchen

______________________________________________________________________________________________

____________________________________________________________________________________________

Meat dishes

Gulasch mit Kartoffelklößen

______________________________________________________________________________________

Wiener Schnitzel mit lauwarmem Kartoffelsalat

This typically Austrian dish is made from veal which is breadcrumbed and fried in a pan. It comes with lukewarm potato salad and is garnished with parsley and a slice of lemon.

Kalbsleber Berliner Art mit gebratenen Zwiebeln und Kartoffelpüree

This regional speciality is a main dish and includes fried calf’s liver with fried onion rings and mashed potatoes. We serve it with a small salad on the side

.Fish

Seezunge in Weißweinsauce

______________________________________________________________________________________

Vegetarian options

Kartoffelpuffer mit Apfelmus Potato pancakes with apple sauce

Maultaschen

______________________________________________________________________________________

(9)

Task 1: Soups and main courses are all set now. Before we take a quick look at desserts, let’s focus on setting/laying the table. Look at the picture below. Do you know the English translations for the individual items?

1 2

3 4

5 6

7 8

9 10

11 12

=+-% +1+->%>= >+1'++% Q1!,+3"& >"'7IGGL<"-HPP>

= "'<><6+< >

(10)

A spot of recap! Fill in the table below.

nach traditionellem Rezept hergestellt hausgemacht

frittieren reichhaltig

schmoren Salatbeilage

herzhaft besondere Ernährungsbedürfnisse

Beilage Bestuhlung

aus der Region panieren

sehr beliebt bei unseren Gästen ein typisch deutsches Gericht

Dessertbesteck mild gewürzt

Brotteller ein echter Klassiker

Stoffservietten passende Tischdekoration

Platzteller Vorspeisenbesteck

(11)

Task: Patrick Cole wanted German/Austrian starters, soups and main courses but international desserts for the planned dinner party. With the help of the vocabulary box, translate the menu below so that an English version can be put onto the buffet.

Desserts

Zitronentart mit Baiserhaube

Eclairs gefüllt mit Mousse au Chocolat an Birnen-Chili-Kompott

Warmer Schokokuchen mit flüssigem Kern an Karameleis

liquid core liqueur compote caramel/butterscotch

=6+< >

(12)

Extra: Why is there no vintage year mentioned with some of the wines above?

Patrick Cole’s function is almost completely planned now. Regarding drinks, it was agreed that waiting staff will serve both the house red and house white during dinner.

The banqueting manager suggests that short descriptions of the wines be put on the tables. In order to do that, let’s find out more about wines in English.

Task: With the help of the wine list below, make a list of adjectives and nouns that are useful when describing wines. Can you add words of your own?

White wines

Chardonnay – El Otro (Chile) Pale yellow, with gold tints. Clean and fresh, with fine, ripe tropical fruit aromas.

2001 Sancerre – Premiere Selection Guy Saget, Burgundy (France) Dry, elegant full gooseberry character, showing a full ripe flavour with excellent balance.

2002 Sauvignon Blanc – Santa Monica (Chile) Rich fragrances of apple, pear, citrus, with accents of honey. A wine of great character, crisp acidity and lingering finish.

Red wines

Merlot – Valentin Fleur, Vin de Pays D’oc (France) A deep ruby red with lots of berry fruit flavours and a nice, ripe, smooth finish.

2001 Crozes Hermitage Domaines des Hautes Blanches (France) This wine has a rich, intense nose and lots of ripe fruit flavours. This is an excellent full-bodied wine that goes well with red meat dishes.

2000 Shiraz-Crooked Road (Australia) Full of lovely, warm spicy ripe fruit with a long well-balanced finish. Highly recommended.

: Early,T.: Hotel For You. English for Hotel and Restaurant Staﬀ. Bildungsverlag Eins. Troisdorf 2005, Seite 63,64.

(13)

Adjectives English German

Nouns

(14)

Description 1

Domina Rotwein Trocken Schloss Castell

Dieser trockene, tiefrote Wein hat Aromen von schwarzen Kirschen, mit Anklängen von Kaffee und Vanille. Die Rebsorte Domina ist noch wenig bekannt; sie wird vor allem in Franken angebaut und ergibt ausgeglichene, reichhaltige Rotweine. Wir empfehlen diesen Wein zu würzigen Vorspeisen, pikanten Nudelgerichten, Bratengerichten und zu unserem Käseteller.

Description 2

Müller-Thurgau, trocken, Schloss Savarin

Dieser trockene, goldfarbene 2008er Wein weist eine feine, fruchtige Nase auf und besitzt eine angenehme Säure, die an Äpfel und Birnen erinnert. Im Ganzen zeigt er sich

überraschend harmonisch und ausgewogen. Wir empfehlen diesen Klassiker zu gebratenem Schweinefleisch, Fisch und mildem Käse.

Task: Let’s put your knowledge on wines to the test: Translate the two descriptions below. PLEASE DO NOT translate literally. This is rather a mediation task, where it’s important to get the gist of the message across. You are very welcome to use online dictionaries if needed.

="%%"&,<>= (-%&0+,>(+'%,'+% >+%"'<IGGM<* LJ>

_________________________________________________________________________________________

(15)

A spot of recap!

Down

1. Bestuhlung 2. Hauptgang 3. Tischdecke 4. Stornogebühr

5. zusätzliche Informationen

7. besondere Ernährungsbedürfnisse 8. Stoffserviette

9. Anzahlung

Across

6. Rechnungsadresse 11. Sektempfang 13. Büffet

14. Abschiedsfeier

15. Zahlungsinformationen 16. Koch

17. Veranstaltung 18. Beamer

19.

=6+< >

(16)

Guidelines for a Sales Talk:

1. Greet the customer; give your name and position (shake hands;

guide to table; offer seat)

2. Make small talk -> make the guest feel welcome; express delight that they chose your hotel.

3. Offer a drink (coffee with milk?/sugar?...)

4. Check that the details you already have of the function are correct (name, date, type of function, number of guests)

5. All other information can be obtained during the meeting:

a. Budget?

b. Time schedule?

c. Reception? Set menu? Buffet? Drinks? -> as soon as food is involved you have to ask for special dietary requirements!

d. DJ? Band? Piano player? Dance floor? Projector?

e. Are there going to be speeches? Will they need technical equipment? Lectern?

f. Decoration? Seating arrangement? Table for presents? Cloakroom?

g. Remember, there is no smoking indoors!

h. Are there any children? Will they be needing entertainment?

6. Summarize everything you agreed on at the end of the meeting.

7. Offer accommodation

8. Billing: Who pays what? Billing address + contact details, set an option date (until when does customer have to decide?); decide on deposit

9. Finally, offer to show the room(s) in question.

Brochures should be available for special functions such as weddings, anniversaries or birthdays, containing appropriate sample menus.

=6+< >

(17)

Greeting Good morning, my name is ..., I’m the event manager. How are you?

Small talk + offer a drink Did you find us alright?

Lovely weather today, isn’t it?

Would you like to drink something? Coffee or tea perhaps?

Confirming the information you already have (date/ type of function/no. of guests)

You’re interested in booking... is that right?

You would like to organise a ... is that correct?

Asking for budget and guest’s wishes

What budget did you have in mind?

Do you also need accommodation?

Making suggestions You could take... That would include...

You could opt for... The rate includes...

We offer two to six course set menus at fixed prices.

Asking for details Would you like a champagne reception?

Would you like a hot and/or cold buffet?

Do you need special equipment in the conference room?

What seating arrangement do you prefer?

How would you like the room to be set up?

Would you like table decoration?

Summarize arrangements So, you would like...

Let me just read that back to you.

Let me quickly summarize what we agreed on.

Billing (who pays what?) Are both conference package and rooms covered by your company?

Guests will have to settle extras like the minibar by themselves.

Option date You will have two weeks’ time to decide whether you would like to go ahead with the offer.

Deposit We will need a deposit of 40% of the total.

Cancellation policy You can cancel the event free of charge until 48 hours prior to the event. After that I’m afraid, we take a cancellation fee.

Offer to view the function room

Would you like me to show you the function room and some of our facilities?

=6+< >

(18)

Translate the following sentences from German into English

Wird Ihre Firma sowohl die Veranstaltungskosten als auch die Zimmerkosten übernehmen?

Hätten Sie gerne einen Sektempfang?

Haben Sie gut hergefunden?

Wir benötigen eine Anzahlung von 40% des Gesamtpreises.

Wir bieten 6-Gänge-Menüs zu festen Preisen an.

Wie würden Sie den Veranstaltungsraum gerne hergerichtet haben?

Lassen Sie mich kurz wiederholen, was wir vereinbart haben.

Der Preis beinhaltet ein kaltes Büﬀet.

Extras müssen von den Gästen selbst bezahlt werden.

Welche Bestuhlung bevorzugen Sie?

Sie haben zwei Wochen Zeit um zu

entscheiden, ob Sie das Angebot annehmen.

(19)

Over to you!

The event manager of The Brillat Savarin Hotel receives an enquiry about the cost of arranging a function from a client. Team up with a classmate and decide whether you want to be event manager or client. Please also check out the helpful phrases on page 18. Use the information below and come up with a dialogue which contains the following bullet points:

Event manager

• greet the client

• make small talk

• give information on the different rates and packages your hotel offers (the hotel offers all-in-clusive rates.)

• enquire about conference equipment

• inform client about deposit and cancellation fee

• end the conversation

Client

• make small talk

• ask about flat rates/all-inclusive rates

• decide on a package

• for your meeting you’ll need:, Kugelschreiber, Schreibblöcke, Beamer und eine Pinnwand.

• you would like a quotation

• end the conversation

="!%+A$+"$=>,-+&''<+1',!4" IGHI<* HIL>

(20)

____________________________________________________________________________________________

Space for your notes

(21)

When the guest asks for his/her bill then the check-out procedure begins.

First of all, find all the documents in the system related to the guest’s room number. Then check the payment details on the screen. Confirm with the guest that this is still their preferred method of payment. Now ask the guest which hotel services they used the previous evening, for example: the restaurant, the bar or the mini bar in their room. Check that these charges have been added to the bill. Show the bill to the guest and ask them to check that it is in order. Many hotels ask the guest to sign to confirm that they agree with it. If the guest is not happy with any of the bill then you will need to listen to what the guest says and then check the bill with the departments in question. You may need to alter the bill if there is an error. Now ask the guest to check the bill again and then ask him/her to sign it to confirm that they agree with the amount on it.

Now take payment. If this is by credit card, then swipe the guest’s credit card and wait for the payment to be authorised. If the guest’s company is to be invoiced, then just ask the guest to sign the bill.

Finally, wish the guest a safe onward journey and say you look forward to seeing him/her again in the future.

1. You must check with every department when the bill is in order.

2. Guests never change their minds about how to pay.

3. The hotel services from the night before will always appear on the system.

4. It is not necessary to authorise every payment transaction.

5. Always ask a business guest whose company is to be invoiced to sign the bill.

Task: Having read the text, decide whether the following statements are true or false.

Correct the false ones!

(1+=+>"!%+<><$+"$<>=' %",!2+, (-%B1',-,-0' 4+>"%1' ,!1,!1%1!3+% ,-+&''<!+(%<",-+4 >

+1',!4" <IGHI<* JH>

(22)

The guest gives the receptionist his ___________________, and then tells the receptionist that he wants to _____________________ . The _________________

checks to see if there are any ____________________ to be added to the

______________ . The guest _____________ the bill and ___________________ to the amount to be charged. The guest ________________ his credit card to the receptionist.

Payment is _________________ . If the guest’s company is to be __________________, as the guest to _____________ the _________. The receptionist wishes the guest a __________ journey home.

(1+=*-+(&+>"!%+<><$+"$<>=' %",!2+, (-%B1',-,-0' 4+>"%1' ,!1,!1%1!3+% ,-+&''<!+(%<

",-+4 >+1',!4" <IGHI<* JH>

Task: Write down the missing words!

(23)

+-+-!& %%(:@%"$-(!$(1-<*%,>

'# +-"'%6<&&>6!36(1+$6+<*%,;

+-+-!& 1+> +6(1+>

'# !'$,?+-+-!&<+((&IIP;

+-+-!& !-@,+" !->

'# @%%#1,-*+"'-6(1+"%%(+6(1<+-+-!&>('@-&(&'-?"6(1'#(66(1+,-6 4"-!1,;

+-+-!& !<6,C6,<"<-!'$,>!('+'4,3+6*+(1.3<-!'"-(,-6"-

%(' +'5*%(+-!"-6>-@,&6+,-.&"'%71+ >

'# %%<@& %6(1! ((.&? +4+C!+@,6(1+"%%>

+-+-!& !?'6(15*%"'-(&4!--!,"-&,+;('@-,*$+&'>

'# (1+,?!",",6(1+(&&(.('!+ >

+-+-!& " !-?&<4!6@,"-"+'-(+-!%,--4('" !-,;

'# (1++,--!+'" !-,4+-(1+,*"%4$'+-BHIG1+(,'" !->!'6(1 5-'6(1+,-66-4('" !-,<-!(&&(.('!+ 4'-$-(-!,-'+

+-C-!-@,HKG1+(,'" !->

+-+-!& !<,>

'# '-!",",-4(1-+$,-,?

+-+-!& 1-('-!4,"-"-,"-!-+$,-4,"'%1?

'# !-@,+" !-<1- "'"-@,('%6"'%1"'-!,*"%4$'+->!-@,4!66(1!3 '!+ (++$,-6,-+6'-(6<1-'(-('-1+6<1'6(+('6>

+-+-!& !<>"'>

'# !",",&%6(1(+++(&+((&,+3"('+"6'" !-?'-!",",-4(&%,"'-!

+,-1+'-('-1+6'%,-'" !->

+-+-!& ,?

(24)

'# '-!",",6(1++"%%?(1@%%,"-@,"-&"7!+?

+-+-!& !<+:!-@,+-!+%(-<",'@-"-;

'# +?6,C'-!",",+6%'"' ?

+-+-!& +6%'"' ;"'@-!3'6-!"' +6%'?

'# &?('-1+6'" !-<-!+4,'"'-4"-!(0%(+4"'>4,('1-6- -!.&>(1,$4!-!+(1%!+ -! '-%&'@,+6%'"' -(6(1+(1'->

+-+-!& !<";%%<-!-&1,-+" !-<-!'?

'# '-!",%"'",(+-%*!('%%,>-,6,-!-6(11,-(-%(HKL-%*!('1'"-,?!- '@-+" !-C@%%#1,-!$(+6(1?

+-+-!& !<'(<('@-(-!+>!-,(1',(1-+" !->

'# %%+" !-<"6(1@+,1+?!",",-!+-<-!",",-!-(-%5%1"' <-!",",-!

&(1'-('-!",",-!-(-%"'%1"' >

+-+-!& %%<-!-%%,&,'>!'$,(+6(1+!%*>

'# !-@,? (44(1%6(1%"$-(*6;'6(1++;

+-+-!& ,<*%,>

'# (1%6(1," '!+<*%,;

+-+-!& 1+?

'# (<!+@,6(1+(*6(-!,%"*'!+@,6(1+"%%>!(*4@%%,6(1 "',(('<+

-+-!&> 3,#(1+'6!(&>

+-+-!& !'$,>6>

(1+="%%"&,<>= (-%&0+,>(+'%,'+% >+%"'<IGGM<* MPANG>

(25)

a) Präsentation der Rechnung

________________________________________________________________

b) Frage nach der Zahlungsweise

________________________________________________________________

c) Akzeptieren einer Zahlungsart (Can I pay by credit card?)

________________________________________________________________

d) Was würden Sie sagen, wenn Sie eine Zahlungsart ablehnen müssten?

________________________________________________________________

e) Was sagen Sie, wenn die Rechnung fehlerhaft ist?

________________________________________________________________

f) Was sagen Sie, wenn Sie einzelne Posten von der Rechnung genommen haben, um sie zu korrigieren?

________________________________________________________________

g) Other useful phrases

________________________________________________________________

Task: What English phrases would you use in the situations below? Some of the phrases can be found in the dialogue on page 22.

(26)

Rechnung

Preis für die Übernachtung Wochenendrate

aufgeschlüsselte Rechnung Rechnungsposten

Mehrwertsteuer chemische Reinigung Endbetrag

eine Rechnung aufteilen (in) bar bezahlen

EC-Karte Überweisung getrennt bezahlen Das macht zusammen … 100 Euro

Important vocab

(27)

Begrüßen Sie den Hotelgast und fragen Sie, was Sie für ihn tun können.

Sagen Sie, dass Sie auschecken möchten.

Bitten Sie den Gast Ihnen die Schlüsselkarte auszuhändigen.

Überreichen Sie die Schlüsselkarte.

Nennen Sie den Namen des Gastes und seine Zimmernummer.

Bestätigen Sie die Richtigkeit der Angaben.

Bitten Sie den Gast einen Augenblick zu warten, während die Rechnung ausgedruckt wird. Fragen Sie, wie er seinen Aufenthalt fand.

Sagen Sie, dass Sie einen angenehmen Aufenthalt hatten und begründen Sie dies.

Überreichen Sie die Rechnung und bitten sie den Gast sie auf ihre Richtigkeit zu

überprüfen.

Over to you! Team up with a classmate and do the role-play below. Be prepared to act out the role-play in front of the class. For further practice also check out the extra task on page 26.

Sagen Sie, dass Sie nichts aus der Minibar genommen haben. Es muss ein Fehler vorliegen.

(28)

Finden Sie eine Lösung für das Problem und fragen Sie den Gast dann, ob er in bar, mit Bankkarte oder mit Kreditkarte bezahlen möchte.

Sagen Sie, dass Sie lieber mit Kreditkarte bezahlen möchten.

Bitten Sie den Gast um seine Kreditkarte und lassen Sie den Beleg unterschreiben. Danken Sie für den Aufenthalt und wünschen Sie eine gute Heimreise.

Bedanken Sie sich und verabschieden Sie sich.

1. Please check your bill. a. Ich möchte gerne auschecken.

2. I’m afraid I wasn’t satisfied with my stay. b. Hier sind Ihre Quittung und Ihr Wechselgeld.

3. I’d like to pay in cash. c. Bitte überprüfen Sie Ihre Rechnung.

4. I’d like to check out, please. d. Bitte nehmen Sie unsere aufrichtige Entschuldigung an.

5. Here’s your receipt and your change. e. Leider war ich mit meinem Aufenthalt nicht zufrieden.

6. Please accept our sincere apologies. f. Ich möchte in bar bezahlen.

7. We’re looking forward to welcoming you again soon.

g. Als Wiedergutmachung möchten wir Ihnen einen Gutschein anbieten.

8. As compensation I’d like to oﬀer you a voucher. h. Wir freuen uns darauf, Sie bald wieder begrüßen zu können.

Extra: Draw lines between the English phrases (1.-8.) and the right German translations (a.-h.)

(1+="',*"+6"%%"&,<>= (-%&0+,>(+'%,'+% >+%"'<IGGM<* NH>

(29)

Language help: Describing pictures

• In the foreground, there is / are…

• In the background, there is / are…

• In the middle of the picture, there is / are

• In the bottom left / right corner of the picture, there is / are…

• In the upper left / right corner of the picture, there is / are…

• Behind the / In front of the / Next to the … there is / are…

Remember:

Always use the Present Progressive when describing pictures!

form of “to be” (am / is / are) + main verb + “-ing”

Peter is standing in front of the house.

Task 1

Work on your own first and then compare results with a partner.

• Describe the photos and what they symbolise for you.

• Think about which problems might arise when you try to make the connection between the two in real life.

•

Write down short notes of your ideas.

time:

12 minutes

= (<>

(30)

Task 2

Work together with a partner.

Discuss what other qualifications besides your education and work experience may be important when trying to land that dream job. Put yourself into your future employer´s shoes. Generally speaking, which qualities are they looking for in a new staﬀ member of their splendid hotel?

Write down your findings in a mind map.

time:

10 minutes

Task 3

Match the English words with their German translations. You will find the words in the box on page 31.

Attention: There are more words than needed so you will have to think carefully before matching them.

time:

10 minutes

German Englisch

die Stellenanzeige

sich bei jdm. um eine Stelle bewerben Vollzeit / Teilzeit

die Stellenbeschreibung

die Folgebereitschaft, Regelbefolgung die Bereitschaft

der Bildungsabschluss der Arbeitsbereich

etw. sicherstellen, gewährleisten etw. durchführen

wünschenswert

der Verantwortungsbereich etw. aufrechterhalten

(31)

31

Task 4

Job advertisements used to be published only in printed

newspapers and magazines. No more! These days most of your job oﬀerings will be easily found online. Read the introduction as well as the online advertisement. Look up unknown words. Then follow the instructions in the exercise below the ad.

An online advertisement

Having completed her apprenticeship (= Ausbildung) Berenice Besonders has decided to go abroad to improve her skills. As she has already had some experience with organising functions (for instance, she was responsible for arranging wedding parties), she has found the following advertisement on the web interesting indeed:

time:

20 minutes Words to choose from

to conduct — full time/part time — degree — to assist — scope of work — to prepare — willingness — in collaboration with — to ensure — desirable/preferable — to conduct sth. —

job description — to take part in sth. — to maintain sth. — compliance — to apply for sth. to sb. — job advertisement

(1+,=+>"!%+<><$+"$<>=' %",!2+, (-%B1',-,-0' 4+>"%1' ,!1,!1%1!3+% ,-+&''<!+(%<",-+4 >

(32)

a) Where is Peterborough located?

b) What information is given on the hotel?

c) What will Berenice´s tasks as the new Meetings & Event Manager be?

d) What does the expression `turn enquiries into confirmed businesses` mean?

e) What is the minimum experience Berenice should have?

f) How much will she be paid per month?

g) Explain the additional benefits she might get.

h) What date is given as a deadline for her application?

i) What does `wedding and hospitality experience` include?

Identifying information:

____________________________________________________________________________________________

(1+=+>"!%+<><$+"$<>=' %",!2+, (-%B1',-,-0' 4+>"%1' ,!1,!1%1!3+% ,-+&''<!+(%<",-+4 >

+1',!4" <IGHI<* HIO>

(33)

Checklist: Cover letter / letter of application

Appearance of a cover letter

□ It is no longer than one page.

□ It is divided into three to five paragraphs and there is a blank line (= Leerzeile) between them.

□ It is pleasing to the eye: easy to read handwriting/standard font (= Schriftart), good layout.

□ It is similar in style to the CV (e.g. same font, same format of address and date).

□ It meets the formal structure of the cover letter from task 4.

□ You have personally signed the letter, preferably in blue ink.

Vital information

□ It contains your personal details: address, phone number with country code, professional and reliable email address

□ It is an original letter specifically written for this employer and job.

□ You have addressed the person responsible for recruitment by name, spelled the name correctly and used the correct title (Mr/Ms).

□ You have enclosed a copy of your CV.

Correctness

□ Every word is spelled correctly.

□ You have not used wrong words.

□ Grammar, sentence structure (= Satzbau) and capitalization (= Großschreibung) are correct.

□ You have run a spellchecker on your computer/smartphone.

□ You have someone else asked to proofread your cover letter for you.

Content

□ You state why you are writing and for which job you are applying.

□ The letter does not contain any unnecessary information.

□ You give information on how you got to know about the job.

□ You are accurate and truthful about your accomplishments (= Errungenschaften). You do not present yourself too modest (= bescheiden) or overambitious.

□ You give examples of your skills and accomplishments.

□ You demonstrate your knowledge of the company you are writing to.

□ You demonstrate that you are suitable (= geeignet) for the position.

Writing style

□ You use adjectives such as organised, reliable or sociable.

□ You sound assertive (= zuversichtlich) and positive.

□ Your letter does not contain clichés (e.g. “As a woman I know how to work in the kitchen”).

□ Your letter does not containinformal language (e.g. don´t, aint, bye, see you, hey …).

(34)

Task 1

https://www.livecareer.com/cover-letter/examples/hospitality; https://

www.icover.org.uk/category/cover-letter-examples/

1. Work with a partner. Follow these links to find some examples for covering letters in the hospitality industry.

You will also be given the chance to create your own letter with online help. Sometimes you are asked to register using your email. Then make sure that you unsubscribe from their mailing lists to avoid receiving unwanted mails from them in the future.

2. Imagine you are applying for a job at the Generator Hotel in Peterborough (see page 31 again). Now write your own covering letter in English using the information you have been given and the examples you have found on the web.

time:

60 minutes

______________________________________________________________________________________________

(35)

Task 2

Applying for a job – Writing a CV

Read the CV and write your own CV own separate piece of paper. time:

15 minutes

Name: Marcus Smith

Address: 23 Finsbury Road London

WC1F 6HU United Kingdom

Tel.: +44 751 777333444 E-mail: m.smith@mail.com

Nationality: British

Date of birth: 24 March 1992

Place of birth: Royston, United Kingdom Marital status: Single

Work experience:

2008 - Apprenticeship as a hotel specialist, Chevelle Hotel, London, United Kingdom 2006 – 2008 Work placement as a front office agent, Three Kings Hotel, Royston, United

Kingdom

Education/Training:

2008 - Bromley College of Further and Higher education, London, UK 2006 – 2008 Freman College (Sixth Form College), Buntingford, UK

Languages: English (mother tongue), German (fluent), Spanish (fluent), French (basic) Computer Skills: Microsoft Office (Word and Excel)

Interests: Reading, languages, sports, music

Task 3

Getting to know your fellow students…

Interview a partner to find answers to the questions below. Write down short notes of your findings below. The person being asked should try to use full sentences only.

time:

10 minutes

Name:

What is your date of birth and your nationality?

What educational programmes where you in and when?

What can you tell me about your working experience?

What are your skills

and interests? =1!%<6=' %",!(++,-1+'-,*"%",-,<L>-!,&,-+*+!'IGIG

(36)

Task 1

Look at the photos and imagine yourself doing these jobs or working in such places. Say what you might like and dislike about each.

time:

5 minutes

All pictures taken from https://www.pexels.com, 18 August 2020

Task 2

Think of what other sorts of jobs you want in the future? Here are

some ideas. Take notes. time:

10 minutes

(37)

unemployed — arbeitslos to commute — pendeln work placement — Praktikum

Task 3

Answer the following questionnaire to get clearer about what job you might want in the future. Compare your answers with your neighbour.

time:

10 minutes

Imagine you may not find the job you want. In that case, would you …

answers yes no

… take temporary, low-skilled work, e.g. a factory packing job?

… accept low-paid work?

… be ready to work unsocial hours or night shifts?

… work unusual shifts, e.g. seven days on and seven days oﬀ?

… remain unemployed?

…

If you find the job you want, there may be other problems. Would you be ready to …

answers yes no

… commute for up to four hours a day?

… accept a part-time job?

… work a lot of overtime?

… accept it as a temporary job for a year?

… accept it as a work placement? (They oﬀer little pay, but at least they let you get a foot in the door.)

…

=)**"' <>

(38)

Task 4

Match the English words with their German translations. You will find the words in the box below.

Attention: There are more words than needed so you will have to think carefully before matching them.

time:

10 minutes

German Englisch

zu einem Bewerbungsgespräch eingeladen werden

die Stärke die Schwäche

vermeiden etwas zu tun jdn. anstellen

bei etw. Erfolg haben gut zu etwas / jdm. passen jdn. einschätzen

die Feststellung der Richtigkeit die Gelegenheit

die Fähigkeit

das Verhalten betreﬀend situationsbezogen

Words to choose from:

verification — educational — to be called for a job interview — salary — behavioural — opportunity — to avoid doing sth. — strength — to succeed at sth. — situational — to be a

good fit — competency — position — weakness — to hire sb. — to assess sb.

(39)

39

Task 5

Read the rules for a successful job interview. Then read your friends’ messages and give them a piece of advice.

time:

15 minutes

1. Find out about the organisation.

2. List questions you may be asked. Prepare good answers.

3. List your own questions to ask — about the organisation and the job.

4. Be sure you know where to go, how to get there and how long it takes. You must be punctual on that day.

5. Dress neatly and tidy.

6. When you go in, sit straight and look your interviewer(s) clearly in the eye. Try to appear calm (but not too relaxed).

7. Answer questions clearly: say what is necessary and will create interest. Then stop.

8. Only talk about yourself to show what you would bring to the job.

9. Try to show that you would bring useful skills to the organisation.

10. Use chances to ask questions and to show you have thought seriously about the job.

How to succeed at job interviews

Hi Ezra, …

…

39

(40)

The Pre-Interview Phase

During this phase, you will have sent a cover letter, resume, and any other required application materials to the hiring manager. You even may have had a phone interview with the manager before.

You should feel confident—you were invited to have an interview because the manager thinks you could be a good fit for the company!

The Interview Phase: The Beginning

Your interview will take place at the company’s oﬃce or virtually using web-based technology.

Most interviews are one-on-one interviews with the manager or supervisor with whom you would be working most closely. Occasionally, you will interview with a human resources employee.

The Interview Phase: Types of Questions

The interview will likely take place in the manager’s oﬃce. She may begin with information about her job or the company or engage you in small talk (questions about your commute, etc.). But during the interview she will mostly ask specific questions that assess whether or not you will be a good fit for the company.

Verification Questions

These questions are about yourself and your field of work, such as your vocational training, grade point average (GPA), the number of years you spent at your last job, etc. The interviewer may already know some of these answers. This means she is simply checking the facts on your resume.

Competency/Behavioural Questions

A behavioral question is one in which the interviewer asks you to describe a past situation. These questions are about how you may handle similar situations at a new job. An example of a

behavioral question is, "Describe the toughest challenge you faced at your last job. How did you handle it?"

Situational Questions

A situational question is one in which the interviewer describes a theoretical situation in the future.

You must explain how you would handle the situation. The interviewer wants to know how you will handle situations that may come up in the workplace. An example of a situational question is,

"What would you do if two members of your team had a conflict that aﬀected your productivity?"

Task 6a

Read the text about the diﬀerent phases of a job interview. Write down questions that the hiring manager could ask you in the table below. (See the word cloud below for more ideas.)

time:

10 minutes

(41)

The Interview Phase: After the Questions

The interviewer may ask questions for half an hour to an hour or more. Afterward, she will likely ask you if you have any questions for her. This is your opportunity to ask questions about the company and/or the position itself. It also gives you another chance to sell yourself to the interviewer.

The Post Interview Phase

This is the time when the hiring manager decides whether or not you are the best fit for the position. This is also the time when you think about whether or not the job is the best fit for you.

Remember that no interview is a waste of your time, even if you did not get the job or you decided it was not a good fit. Every interview oﬀers an opportunity to practice your interview skills.

The interview is your chance to see if the job is a good fit for you, so feel comfortable asking questions.

https://www.thebalancecareers.com/what-to-expect-during-a-job-interview-2063897,19 August 2020

Types of questions that you will be asked by the hiring manager verification questions

—

competency/behavioral questions

—

situational questions

—

=)**"' <>

(42)

1) question:

my answer:

2) question:

my answer:

3) question:

my answer:

Task 6b

Read the word cloud of possible questions in a job interview.

Choose five questions and answer them. Write down your answers.

For quick students: Ask your neighbour (or friend, brother, sister, parent, …) some of these questions.

time:

15 minutes

https://www.thebalancecareers.com/job-interview-questions-and-answers-2061204,19 August 2020 https://wordart.com, 19 August 2020

(43)

4) question:

my answer:

5) question:

my answer:

Task 7

Read the beginning of the following job interview. Continue the conversation between the interviewer and Sam. Include as well verification, behavioural and situational questions.

For quick and brave students: Perform a role play only using the role cards on the next page.

time:

20 minutes

Interviewer: So, tell me a bit about yourself, Sam. Where have you been working?

Sam: Sure! I’ve been working at ________________________________. My position was ______________________________________.

Interviewer: Ok, that’s interesting. Why did you decide to leave?

Sam: Well, I enjoy my work but …

Interviewer:

Sam:

Interviewer:

Sam:

=)**"' <>

(44)

Interviewer:

Sam:

Interviewer:

Sam:

Interviewer:

Sam:

Interviewer:

Sam:

Interviewer:

applicant employer

Surname: Surname:

First name: First name:

my greatest strength(s): job details:

my greatest weakness(es): my questions:

job applied for:

<>