Troubleshooting
Use the following information and the FAQs on our website to rectify any faults:
www.cranesportsconnect.com/faq.php Fault
Not all of the data measured were transferred.
Solution
If you have not synchronised with the Crane Connect app in the last 30 days, the data measured prior to then will be overwritten.
Fault
The wristband and your smartphone will not connect.
Solution
−− Switch Bluetooth® off on your smartphone and then back on.
−− Then restart the connection process with your wristband.
−− Switch your smartphone off and then back on.
−− Activate the visibility of your smartphone in the Bluetooth® menu.
−− Reinstall the Crane Connect app on your smartphone.
Before you complain about the wristband, please check whether the rechargeable battery is empty and recharge it if necessary.
