for hotel specialists

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English

for hotel specialists

4 ^th semester

© Mayr & Ruhl 2020

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TABLE OF CONTENT

1. Sights of Berlin p. 3

2. Public transports p. 4

3. Giving directions outside the hotel p. 5

4. Presentation: Suitable sights for different target groups p. 11

5. Room types p. 14

6. Facilities and services of a hotel p. 15

7. Describing the hotel p. 19

8. Giving directions inside the hotel p. 20

9. Dealing with enquiries on the phone p. 21

10. Grammar: Working with if-clauses p. 28

11. Dealing with enquiries via email p. 31

12. Promoting the Berlin package – Writing a follow-up email p. 35

13. Extra task: Discussing modern travel habits p. 42

14. Method guide: How to structure a presentation p. 47

15. Recap: Checking your knowledge p. 48

Useful information

Find all vocab lists from this lesson on Quizlet. Go to your App Store / Google Play and download the app for free. Sign up for a free account using your E-Mail address and a password. Search user “Ruhl82” and send a request for joining the course named after your class. Using the app is optional!

Sources:

• Haase & Neis (2004): Englisch für das Hotel- und Gaststättengewerbe. Winklers Verlag, Darmstadt. (pp. 6, 8)

• Schröder (2019): Englisch für gastgewerbliche Berufe. OSZ Gastgewerbe Brillat-Savarin-Schule, Berlin. (p. 9)

• Snuffysmith (2011): Giving directions – city map. Picture found on: www.eslprintables.com. (p. 10)

• Adamson (1989): International Hotel English. Cambridge University Press, Cambridge. (p. 14, 17)

• Nadolny (2010): Hotel & Catering – Milestones. Ernst Klett Verlag, Stuttgart. (pp. 15, 16, 17, 22, 23, 31, 32)

• Williams (2006): Hotel Matters. Cornelsen Verlag, Berlin. (p. 32)

• Spotlight (2011): Effective e-mails – Part II: Greetings. Spotlight Verlag GmbH, München. (p. 34)

• O´Rourke (2017): Major Effects of AirBnB on the Hotel Industry. Article found on: www.orourkehospitality.com. (pp. 43, 44)

• Williams (2017): Millenia Travel – A look at the modern Millenia Generation´s travel habits. Article found on: www.medium.com. (pp. 45, 46) Copyright information: Unless stated otherwise, all pictures used in this script were taken from www.pixabay.com and are declared as

free for commercial use.

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Sights of Berlin

History Art and culture Entertainment

Task 2

Take a look at the facts and questions below and guess the correct answers. Write down your ideas next to each fact given.

time:

10 minutes

This building houses an observation deck and a restaurant and is almost 147 meters high and therefore one of the tallest buildings in Berlin.

This underground line has a total of 40 stops and it takes around fifty-seven minutes to go from one end to the other.

This district of Berlin was first established in the year 1220 and therefore is the oldest district of the entire city and its outskirts (= Randgebiete).

This cinema was built in 1957 and was the first of its kind to house more than one screen rooms. Many famous movies had their world premieres in it.

Venice (= Venedig) is referred to as the city of the thousand bridges with having a total number of 400 only. Guess how many bridges Berlin has.

The building of this famous hotel once housed the Dresdner Bank and its spa area is located in the former strong room (= Tresorraum).

Task 1

Work together with a partner. Brainstorm at least five sights for each category in the table below. If you cannot think of their English translations, write them down in German first.

time:

10 minutes

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Public transports

Task

Translate the words and phrases below using the words given on the back of the worksheet.

For quick students: Try to translate the three last phrases of the table into English.

time:

10 minutes

German English

die U-Bahn

die S-Bahn

die Straßenbahn

die Sackgasse

der Fußgängerübergang

der Fahrradweg

die Abkürzung

der Umweg

der Kreisverkehr

die Kreuzung

die Bushaltestelle

das Gebäude

der Fußweg, der Bürgersteig

die Einbahnstraße

die Ampel

die Unterführung der Bahnübergang

in den Bus/die U-Bahn/die Straßenbahn steigen an der Station ... aussteigen an der Station ... in die Linie

... nach ... umsteigen

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Words to choose from:

end/cul-de-sac – cycle lane/path – junction/intersection –

one-way street – short cut - undercrossing – traffic light – detour – tram – urban train – zebra crossing/crosswalk – building –

railway/railroad crossing – bus stop

Task

Write down the correct phrases under their corresponding pictures. Make use of the phrases given in the box below if you need extra help.

time:

10 minutes

Phrases you might want to use:

turn left – next to – behind – go straight ahead – at the corner of – cross – go past – between – opposite – turn right – in front

f

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Giving directions outside the hotel

Task

Read the text and translate the phrases in the table below into

English. time:

10 minutes

Guest: Excuse me, how do I get to Museum Island?

Receptionist: That’s quite easy. When you leave the hotel through the main

entrance, turn left and walk straight on. Cross Hauptstraße and carry on. At the next crossroads turn right into Bodestraße. Museum Island is on the left side of the street.

Guest: Thanks. We’d like dinner after our visit there. Is there a restaurant nearby you could recommend?

Receptionist: Yes, madam. When you leave Museum Island turn left and walk straight on. You’ll find a nice restaurant on your right-hand side opposite a taxi rank and next to a set of traffic lights. It’s only 10 minutes on foot or about 3 minutes by taxi.

German English

an der Kreuzung

Gehen Sie über die Straße.

Biegen Sie links in die Friedrichtstraße.

an der Ampel

Gehen Sie die Straße weiter runter.

Gehen Sie an der Oper vorbei.

Gehen Sie geradeaus.

Es ist das Gebäude auf Ihrer Linken.

Am Kaufhaus biegen Sie rechts ab.

Es sind nur 5 Minuten zu Fuß.

Mit dem Taxi sind es drei Minuten.

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Task

Work together with a partner. Write down a dialogue between a guest and a receptionist wherein you give directions to at least two sights from the list below. For this use map A (outside the hotel) on page 8.

List of sights (starting from the you are here-spot):

• bank

• cinema

• souvenir shop

• cathedral

• stadium

time:

20 minutes

Space for your notes:

___________________________________________________________________________

)

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Map A – Outside the hotel

Map B – Inside the hotel

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Task

Read the text and translate the words and phrases in the table

below into English. time:

10 minutes

Guest: Excuse me, how do I get to Tierpark station?

Receptionist: That’s easy from here. First, go to the tram stop. It’s straight ahead on your right. Take the tram travelling towards Alexanderplatz and get off at Greifswalder Straße station, it’s the third stop. After that, take the S8 towards Grünau and go five stops. There, change trains to the underground U5 in the direction of Hönow. Go four stops and get off at Tierpark station.

German English

Die Straßenbahn-Haltestelle befindet sich

geradezu auf rechten Seite.

Nehmen Sie die Straßenbahn in Richtung

Alexanderplatz.

Es ist die sechste Station

Steigen Sie in den Bus 100.

Nehmen Sie die S 75 in Richtung Wartenberg.

Steigen Sie am U-Bhf. Spittelmarkt in die U2 um.

Fahren Sie vier Stationen mit dem Bus.

Steigen Sie am Bahnhof Potsdamer Platz aus.

Need some help with the public transport network in Berlin?

Scan the QR-Code with your smartphone and look it up online:

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Task

Work together with a partner sitting back to back.

Partner A chooses a destination on the map without naming it!

Partner A then navigates Partner B to it starting from the hotel.

Partner B draws in the route according to what he/she understands.

Change roles.

Speak English only!

time:

10 minutes

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Presentation: Suitable sights for different target groups

Task 1

Match the adjectives and suitable sights from the table on page 3 with their corresponding target group and give reasons. Add more adjectives if you know any.

Keep in mind: you can distribute certain adjectives to more than one target group.

time:

10 minutes

target group

possible adjectives suitable sights older

people

families

students

singles

couples

Adjectives you might choose from:

adventurous – spontaneous – easygoing – modest – cost-aware – quiet – romantic – luxurious – comfort-seeking – safety-oriented – crazy – wild – unique/exceptional – restless – down-to-earth –

lavish (with regard to money) - extravagant

Task 2a

Work together with a partner.

Choose at least one sight / attraction of Berlin that matches the target group given.

Find useful information on the chosen sights with regard to the following aspects:

• location and how to get there (starting point vocational college Brillat Savarin)

• opening times

• ticket prices / overview of prices people would have to pay there

• Important information that that makes the sight / attraction interesting

Write down your ideas on either a poster or a transparency and be prepared to present your findings to the class in a

10-minute presentation.

Mind the method guide on page 47!

time:

50 minutes

varin)

and

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Useful phrases

The … is located at … The … is famous for … It is opened from … Its opening times are … You will find it at …

To get there you will have to take

…

Tickets cost …

They also offer guided tours.

Der/Die/Das befindet sich bei … Der/Die/Das is berühmt für … Es hat geöffnet von …

Die Öffnungszeiten sind … Sie finden es bei …

Um dorthin zu gelangen, müssen Sie die … nehmen.

Tickets kosten …

Sie bieten auch Touren an.

Useful pieces of advice

• Make use of headlines and different colors to make your transparency/poster more appealing to the reader.

• Mind the size of your handwriting on a poster (at least three fingers high).

• Watch your spelling and grammar as they will be graded too!

• You may choose from sights and attractions that are not on the list so far (e.g. special bars and restaurants, interesting spots to enjoy music or other types of performing arts, …). You will find some inspiration on the following website:

https://www.atlasobscura.com/things-to-do/berlin-germany

• Always make sure that your chosen sight(s)/attraction(s) meet(s) the needs of your target group.

Task 2b

Write an article on two sights of Berlin which will be published (=

herausgegeben) in your monthly hotel magazine. For this include the bullet points (= Stichpunkte) from task 2 on page 10. Make use of the following aspects:

•correct tenses (Past Simple, Present Perfect, Present Simple)

•relative clauses (e.g. The sight XY, which is located at …)

• linking words to connect your sentences (e.g. Furthermore, … Moreover, … Also, …)

•the sights should be suitable for adventurous people who do not want to spend too much money

Write around 200 words and be prepared to read it out to the class.

Use the guideline on page 12 if you need any help!

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Guideline: How to write an article

Find an interesting title for your article that grabs the attention of your target group.

Structure your article using an introduction, a main part and a conclusion (= Schlussteil).

o Introduction Say what you are going to write about and what details you want to mention in your article.

o Main part Write down all the facts. Use one paragraph (= Absatz) for each fact.

o Conclusion Give your own opinion (= Meinung) why you think this sight is interesting.

Use formal language (no bad language and no abbreviations (= Abkürzungen) such as doesn´t or aint .

Use neutral language Do not try to be too negative nor too positive about your topic. You may, however, write a little bit more emotional in your conclusion.

Get your tenses (= Zeitformen) right:

o Past Simple For things that happened in the past only (e.g. The building was built in 1920)!

o Present Perfect For things that have started in the past and still have an effect on the present (e.g. The sight has become popular over the last couple of years).

o Present Simple For things that regularly take place in

the present (e.g. The sight is open every day). y

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Room types

Task

Match the descriptions below with the room types. time:

10 minutes

• Two or more rooms side by side without a connecting door between them.

• A room with one single bed for one person.

• A large room with a partition separating the bedroom furnishings from the sitting area.

• A room used for entertainments (cocktail parties, etc.).

• A room with one large bed for two persons.

• Two or more rooms with private, connecting doors.

You can move from one room to another without going to the corridor.

• A two-storey suite connected by a stairway.

• A room with two single beds for two persons.

• A sitting room connected to one or more bedrooms.

• A room used for showing merchandise.

• A room with one bed and a convertible sofa. It can be used as a single or as a twin.

Room type Description

Single room

Double room

Twin room

Studio room

Suite

Junior suite

Duplex

Hospitality room / function room

Exhibition room

Connecting rooms

Adjoining rooms

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Facilities and services of a hotel

Task

Translate the words and phrases below with the help of the dictionary / smartphone.

For quick students: Think of extra vocabulary for room features, which are not on the list.

time:

10 minutes

German English

die Klimaanlage

die Bettdecke

das Kopfkissen

die Schüsselkarte

der Kleiderschrank

der Fön

die Kleiderbügel

der Kaffee-/Teekocher

das Bettlaken

der Nachttisch

der Sessel

die Heizung

die Matratze

der Schreibtisch

der Bademantel

die Tagesdecke

die Allergikerbettwäsche

die Badelatschen

Need some help with translations?

Scan the QR-Code with your smartphone

and look words up online on dict.cc:

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Task

Look at the words in the box below and decide whether they describe services or facilities. Write them down in the correct margin of the table.

For quick students: Think of extra examples for services and facilities which are not on the list.

time:

10 minutes

• luggage storage

• restaurant

• fitness room online check-in

• internet access

• sauna

• playing area

• lift (BE) / elevator (AmE)

• massage

• parking

• internet access

• complimentary toiletries

• treatments

• wake-up call

• foreign currency exchange

• laundry service

• private limousine / shuttle

• electric car recharging units

• conference rooms

• reception open 24 hours

• babysitting on request

• café

• business center

Services Facilities

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Extra Task

Work together with a partner and brainstorm a definition for each of the terms below. Make your definitions stronger and easier to understand by including examples from page 16.

Write down you definitions by completing the English sentences below.

time:

10 minutes

IInternal services of a hotelcan be described as…

___________________________________________________________________________

Whereas iinternal facilities of a hotel are…

___________________________________________________________________________

Task

Complete these sentences spoken by a hotel manager

answering enquiries about rooms. time:

10 minutes

a) All our rooms have c_ _tr_l h_ _t _ng.

b) They all have a w_sh b_ _in and a t_ _ l_t.

c) Our single rooms are very c_mf_rt_b_ _ and the rates are very r_ason_b_ _.

d) For something more l_x_r_ous, we can offer our Delphos Suite.

e) It has its own private t_rr_ _e, where guests can sit outside and enjoy the view over the lake.

f) I can recommend our Bella Vista Penthouse. From the b_lc_ _y there’s a magnificent view over the whole countryside.

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Task 1

Work together with a partner.

Imagine which internal services and facilities your target group (see page 10) would prefer when staying in a hotel.

time:

10 minutes

Suitable services Suitable facilities Older people

Families

Students

Singles

Couples no

children

Task 2

Write a short hotel description of your hotel to appear on a travel booking website.

Include the following aspects:

• location

• internal services and facilities

• special room features

• make sure that your description matches the needs of your assigned target group

• use adjectives to make your hotel description promotionally effective (= werbewirksam)

If you are unsure visit your hotel website on the internet.

Write down your description on page 19.

time:

10 minutes

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Describing the hotel

Travel Booker

Preference:

Period:

Location:

Price range:

Accommodation type:

Weekend trip June to August Berlin

up to 500 EUR Hotel

___________________________________________________________________________

Does this hotel description interest you?

Check whether this hotel still has rooms available.

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Giving directions inside the hotel

Task

You are working at the front desk and are supposed to guide your guests through the hotel. Complete the sentences in the table. For this use map B on page 8 and the phrases in the table below. Try to find as many phrases for each destination as possible.

time:

10 minutes

Descriptions

The restaurant is situated …

The stairs are …

The west entrance is …

You will find the restrooms …

The offices are …

The telephones are …

The cloakroom is situated …

You will find the east entrance …

You will find the reception …

The bar is …

The elevators are situated …

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Dealing with enquiries on the phone

Task 1

Work together with a partner. Discuss the following question:

Is it easier to communicate over the phone than face-to-face.

Why/Why not?

Write down your ideas using short notes.

time:

10 minutes

___________________________________________________________________________

Useful vocabulary:

facial expressions (Gesichtsausdruck) body language (Körpersprache) tone of voice (Klang der Stimme) gestures (Gesten z.B. mit den Armen) to transfer a message (eine Nachricht übermitteln) to misunderstand (missverstehen)

eye contact (Augenkontakt) to read someone´s face (jemandes Gesicht lesen)

Task 2

Complete each sentence below with the appropriate (=

geeignetes) word. Choose from the following words:

polite - notes - clearly - documents - finish - friendly - confirm - efficient - follow-up

time:

10 minutes

Rules for using the phone some DO"s and DON"Ts

1. Have all the _______________________ you need to hand before you dial a number.

2. Speak _______________ so that the other person can understand you easily.

3. Always ________________ each point of information you are given. Don´t pretend (=

vorgeben) that you have understood when you haven´t.

4. Speak in a _________________ and _________________ voice – the client can´t see what a nice person you are.

5. Behave in an _______________ way, even if you´re just taking a message.

6. Take down _____________ during a call - don´t rely on your memory. Read all the important details back to the client from your notes.

7. Let the other person ________________ what they want to say – don´t interrupt them.

8. Send a _________________ fax or an email to confirm any important details (especially prices and dates), so that you both have a written record of them.

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Task

Read the conversation. Then answer the questions on page 22. time:

10 minutes

Tina: Grand Hotel, Vienna, Tina Bail speaking. What can I do for you?

Mr. Watson: Hello, this is Peter Watson of Enterprises International from San Francisco. I’m looking for a business hotel where I can make a presentation of kitchen utensils to our Austrian partners. Therefore I’m looking for a hotel with special business facilities.

Tina: Thank you, Mr Watson. Could you please tell me when you’re planning to come and how many rooms you’ll need?

Mr. Watson: We’ll be staying in Vienna from May 24 until May 31 and I think we’ll need seven single rooms.

Tina: OK, let me just check the availability of rooms during that time […] Yes, seven rooms and our conference rooms are available during that period. How many conference rooms do you need and what kind of equipment do you require?

Mr. Watson: We’ll need at least two separate conference rooms with a minimum of seventy square meters each.

The rooms have to be equipped with photocopying facilities, fax and wireless internet connection.

Tina: That’s no problem, Mr Watson. We actually offer free internet access in all of our rooms. The conference rooms are also equipped with overhead projectors, flipcharts, TV and DVD player.

Moreover, there’s secretarial help available on request.

Mr. Watson: That sounds good. Well, as you know a business day can be quite tiring. What kind of leisure facilities do you offer at the hotel?

Tina: We’ve got a large sauna and a fitness centre that you may use.

Mr. Watson Well, I think I’ve found the right hotel. Could you please e-mail me all the details? And I think it would also be good to have a brochure and a price list. I’ll get back to you next week. Is that OK?

Tina: Yes, of course. I’m sending you an e-mail straight away and I’ll put our brochure and price list in the post for you. Could you please give me your e-mail and your postal address?

Mr. Watson: Sure. My e-mail is: peter-watson@enterprise.com. And our postal address is: Enterprises International, 220 Woodland Drive, San Francisco, 94012 USA.

Tina: Thanks a lot. We hope to meet your expectations and look forward to hearing from you soon.

Goodbye and thank you for your call.

Mr. Watson: Goodbye.

hank you for your call.

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Task 1

Find translations for the following phrases from the text.

For quick students: Translate the two extra phrases at the end. time:

10 minutes

German English

Lassen Sie mich kurz überprüfen, ob wir zu diesem Zeitpunkt Zimmer zur Verfügung haben.

____________________________________________

Welche Ausstattung benötigen Sie? (Im Zimmer) ____________________________________________

____________________________________________

Welche Freizeiteinrichtungen bieten Sie in Ihrem Hotel an?

____________________________________________

Könnten Sie mir bitte alle Einzelheiten per E-mail zuschicken?

____________________________________________

Ich lasse Ihnen gerne unseren Prospekt und eine Preisliste zukommen.

____________________________________________

Wir freuen uns bald von Ihnen zu hören. ____________________________________________

____________________________________________

EXTRA:

In diesem Zeitraum sind wir leider komplett ausgebucht.

____________________________________________

EXTRA:

Bitte bestätigen Sie die Buchung innerhalb der nächsten zwei Wochen.

____________________________________________

Task 2

Complete the sentences with words from the text. time:

10 minutes Mr. Watson is planning to make a product _____________________ in Austria. He is looking for a hotel with _______________________________ and __________________

facilities. The Grand Hotel offers ______________ access to the _____________________

in each room. Secretarial _________________ is offered on _____________________.

There are still enough rooms ___________________ in May. The hotel hopes to ______________________ Mr. Watson’s ______________________.

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Task

Match the correct phrases with the categories. You will find the

phrases in the box at the bottom of this worksheet. time:

10 minutes Taking a call

Asking the caller to wait

Connecting

Telling that someone is not available

Telephone problems

Leaving/Taking a message

The line is very bad. Could you speak up, please? Could you hold on, please?

Thank you for holding. Could you repeat that, please?

This is ... speaking. / … speaking. Just a moment, please.

The line is free now. Would you like to leave a message?

Could I speak to ..., please? Could you give him/her a message, please?

I will connect you now. Could you spell (= buchstabieren) that, please?

Hold the line, please. Who is calling, please?

I will put you through. I am sorry… There is no one here by that name.

I am afraid he/she is not in at the moment. How may I help you?

I am afraid the line is engaged. I am afraid you have dialled the wrong number.

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Task 1

Spelling out special symbols, numbers and letters to a person on the phone can be important to avoid misunderstandings.

Listen carefully and complete the table below.

time:

10 minutes

Symbol Name Example

‘ ^O’Connor

@ ^info@

A/a USA / asap

- ^t-online

Ö ^Möller

: ^http:

/ ^org/gla/

\ ^\docs.nt\

. ^.de

_ tourist_org.

( ) ^{(654) 211}

Task 2

Work together with a partner sitting back to back.

First round: Partner A starts reading out the phrases and numbers from box A. Partner B checks the words and makes corrections if needed.

Second round: Partner B reads out the phrases and numbers from box B. Partner A checks the words and makes corrections if needed.

Use your notes from task 1 and the information in the boxes at the bottom of this page if needed.

time:

10 minutes

Box A Box B

• +44 (1234) 687791

• (0203) 4670976

• (501) 27 81 13 – 12

• info@terstegen.com

• dieter.wilhemlmsen@aboconsulting.de

• www.mittelpunkt.de/abo

• 0033 (0) 92 04 89 20

• 12 Gansevoort Street New York, NY 10014 USA

• www.visitengland.co.uk

• info@shanghai-cd.com

• 86-21-5365-8941

• 12J-1 Golden Bell Plaza 18 Zhong Lu Shanghai 200021 China

British system American system

A for Andrew B Benjamin C Charlie D David E Edward F Frederick G George H Harry

I Isaac (Aussprache: Eisäck) J Jack

K King L Lucy M Mary

N Nellie O Oliver P Peter Q Queenie R Robert S Sugar T Tommy U Uncle V Victory W William X Xmas Y Yellow Z Zebra

A as in Alpha B Bravo C Charlie D Delta E Echo F Foxtrot G Golf H Hotel I India J Juliette K Kilo L Lima M Mike

N November O Oscar P Papa

Q Quebec (Aussprache: Kebeck) R Romeo

S Sierra T Tango U Uniform V Victor W Whisky

X X-ray (= Röntgenstrahl) Y Yankee

Z Zulu

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Task

Tamara is working in the sales and reservation department of her hotel. Write a dialogue between a her and a guest who has an enquiry on the phone. For this use the German bits of information and turn them into polite and meaningful English sentences.

time:

20 minutes

1. Tamara nimmt das Telefonat entgegen, begrüßt den Anrufer höflich, stellt sich kurz vor und erkundigt sich, wie sie behilflich sein kann. Der Anrufer stellt sich vor und fragt, ob es noch möglich wäre zwei Einzelzimmer für kommenden März zu reservieren.

___________________________________________________________________________

2. Tamara sagt, dass sie im System nachschauen würde, um die Verfügbarkeit zu prüfen. Nach einer kurzen Weile bestätigt sie die Verfügbarkeit. Der Gast fragt nach den Zimmerraten / Zimmerpreisen.

___________________________________________________________________________

3. Tamara nennt ihm die Raten inklusive Frühstück, welche dem Gast jedoch zu teuer sind. Tamara fragt, ob notfalls auch ein Doppelzimmer ohne Frühstück ginge, da die Rate deutlich günstiger wäre. Der Gast sagt, dass ein Doppelzimmer notfalls auch ginge.

___________________________________________________________________________

4. Tamara nennt ihm den Preis für das Doppelzimmer und fragt ob dieser in Ordnung sei. Der Gast ist mit dem Preis zufrieden und wünscht das Doppelzimmer zu buchen. Tamara erfasst daraufhin alle relevanten Daten (Name, Datum, Zahldaten, Adresse und Email). Tamara muss sich den Namen des Gastes buchstabieren lassen, da die Verbindung kurzzeitig schlecht ist.

___________________________________________________________________________

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___________________________________________________________________________

5. Tamara fragt, ob sie noch Frühstück für jede Person extra buchen soll und nennt dem Gast den Preis pro Person. Der Gast ist von dem günstigen Preis überrascht und sagt, dass er das Frühstück dazubuchen möchte.

________________________________________________________________________

6. Tamara wiederholt noch einmal alle relevanten Informationen und nennt den Endpreis inklusive Extraleistungen. Der Gast bestätigt die genannten Leistungen und bedankt sich.

________________________________________________________________________

7. Tamara bedankt sich und teilt dem Gast mit, dass die Buchungsbestätigung in Kürze per Email an den Gast gehen würde.

Beide Anrufer verabschieden sich höflich voneinander und beenden das Telefonat.

________________________________________________________________________

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Grammar: Working with if-clauses

Task

Listen carefully and fill in the gaps. time:

20 minutes

Working with if-clauses

1. Typen von if-clauses Typ 1

Typ 2

Typ 3

2. Bildung von if-clauses

Typ if-Satz Hauptsatz 1 Simple present

2 Simple past

3 Past perfect

3. Beispiele (if-clause am Anfang des Satzes) Typ if-Satz Hauptsatz

1 If I study,

2 If I studied,

3 If I had studied,

3.2 Beispiele (if-clause am Ende des Satzes)

Typ Hauptsatz if-Satz

1

2

3 Achtung

Wenn der if-Satz am Ende des Satzes steht, werden Hauptsatz und if-Satz nicht mit einem Komma getrennt!

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3.3 Verneinungen im if-Satz und im Hauptsatz

Typ if-Satz Hauptsatz

1 If I study, I will pass the exam.

I will fail the exam.

If I study,

2 If I studied, I would pass the exam.

I would fail the exam If I studied,

3 If I had studied, I would have passed the exam.

I would have failed the exam.

If I had studied,

Task

Finish the sentences with the correct main clause (Hauptsatz). Tick

the correct answer. time:

10 minutes

! ' $ ' $ ' $

"

'

$

' $

# ' ! $ ' ! $ ' ! $

$ ' !$

' !$

' $

% ' " !$

' !$

&

' ! !$

' !!$

'

' !$

( ' $ ' $ ' $

) ' $ ' $ ' $ !

' ! !%

(30)

Task 1

Fill in the gaps using the correct form of the verbs given in

brackets. time:

10 minutes

! # ((((((((((((((((((((((((((((&'!$

" ! #!((((((((((((((((((((((&'!$

# (((((((((((((((((((((((((&'!# $

$ "(((((((((((((((((((((&'

$

% #(((((((((((((((((((((((&'$

& ! !!(((((((((((((((((((((((&'$

' (((((((((((((((((((((((((((&'# $ (

Task 2

Complete the telephone dialogue between a guest and a restaurant manager. For this use the snippets below, translate them and bring them into a logical order.

time:

15 minutes

Wenn Sie das Fischmenu¨ heute reservieren gewa¨hre ich Ihnen

einen Rabatt.

Wenn Sie eher angerufen ha¨tten, ha¨tte ich Sie am Fenster platzieren ko¨nnen.

Sehr gern. An welchem Tag wollen Sie buchen, wie viele Leute werden kommen und zu

welcher Uhrzeit wollen Sie buchen?

Kein Problem. Ich ko¨nnte Ihnen unseren grossen Tisch im

kleinen Raum reservieren.

Ich wu¨rde viel lieber in der Na¨he der Fenster sitzen.

Guten Tag. Ich mo¨chte gern meinen Geburtstag bei Ihnen

feiern.

Die Tische am Fenster sind leider schon reserviert. Der Raum ist aber sehr gemu¨tlich.

Ich mo¨chte fu¨r den 27.03. ab 20 Uhr reservieren. Wir

werden 25 Leute.

Gut. Wenn der Raum gemu¨tlich ist, werde ich den

grossen Tisch buchen.

Ich weiss nicht. Was wu¨rden Sie mir empfehlen?

Mo¨chten Sie noch unser Fischmenu¨ dazu buchen?

Das klingt gut. Ich buche den Tisch und das Fischmenu¨.

(31)

Dealing with enquiries via e-mail

To: peter-watson@enterprise.com Subject: Room reservation

Dear Mr Watson,

Thank you very much for your enquiry.

We are pleased to confirm the dates as follows: 22 May 2020 to 30 May 2020.

We have reserved:

• 7 standard single rooms, including 5 double rooms. Rate per night and room: € 250.

• 1 executive business suite, non-smoking. Rate per night: € 450.

• Breakfast is included in the rate and will be served from 6.00 a.m. until 11.00 a.m. in our restaurant.

In addition we have booked two conference rooms which are equipped with photocopying machines, fax, flipcharts, TV, DVD player and wireless internet access.

Lunch will be served at 12.30 p.m. During the break at 3 p.m. we will provide sandwiches, soft drinks and mineral water for you.

In the attachment to this e-mail you will find our latest hotel brochure along with some information on the area.

We look forward to welcoming you to our hotel. Please don’t hesitate to contact us should you have any further queries.

Kind regards, Tina Bail

Receptionist and reservations clerk Grand Hotel, Berlin

Task

Look for useful terms and phrases in the email above and match them with their German translations below (pp. 31 + 32).

For quick students:

Translate the two extra sentences on page 32.

time:

15 minutes

German English

Vielen Dank für Ihre Anfrage vom... ____________________________________________

____________________________________________

Wir freuen uns, Ihnen folgende Daten bestätigen zu können...

____________________________________________

Wir freuen uns darauf, Sie in unserem Hotel begrüßen zu dürfen.

____________________________________________

(32)

Frühstück ist im Preis inbegriffen. ____________________________________________

____________________________________________

Im Anhang dieser E-mail finden Sie... ____________________________________________

____________________________________________

Betreff (im E-Mail-Formular vorgegeben) ____________________________________________

____________________________________________

Bitte zögern Sie nicht sich wieder an uns zu wenden, falls Sie weitere Informationen benötigen/ falls Sie weitere Fragen haben.

______________________________________________

EXTRA: Leider sind wir an dem betreffenden Abend ausgebucht.

______________________________________________

EXTRA: Darf ich Ihnen stattdessen folgende Daten vorschlagen...?

______________________________________________

Task

Write a confirmation email using the facts given below.

Use the space provided on page 33. time:

15 minutes

• Buchungsanfrage kam von James Miller

• 4.-8. November 2016, 2 Einzelzimmer, Nichtraucher

• Rate: €125,- inkl. Frühstück

• Hinweis auf kostenlosen Transfer vom Flughafen zum Hotel

• Hinweis auf Rückfragemöglichkeit + Hinweis auf detaillierte Wegbeschreibung im Anhang

(33)

New message

To:

d

From:

d

Subject:

d

___________________________________________________________________________

^Send

^{Save draft}

^Discard

(34)

Extra Task

It´s not easy to write a business email in a foreign language. Look at the situations below and decide which of the greetings is the correct one in each case.

time:

10 minutes

1. If you are writing to someone called Leo Street for the first time how would you start the e-mail?

Hi Leo

Dear Mr Leo Street Dear Leo Street

5. E-mails are often used to keep customers up to date about product innovations or special offers. If you had to write such an e-mail, but wouldn’t be able to address each customer individually by name, what would you write?

Hi everyone Dear subscriber Dear Sir or Madam To whom it may concern

2. If the person you are writing to for the first time is a male doctor, what would you write?

Hi Doc

Dear Mr Dr Street Dear Dr Street

3. You have been writing to Leo Street for some time now, and in his last mail he addressed you by your first name. How would you write back? Choose the best greeting and sign off!

Hi, - Yours sincerely, Hi Leo, - Regards,

Dearest Leo, - Yours faithfully,

4. You are writing to Tina Rainbow who you do NOT know well. The best greeting is:

Dear Ms Rainbow Hey Tina

Dear Tina

Dear Madam or Sir Dear Ms Tina

for hotel specialists

English