Contents
Executive summary . . . 7
1. Methodology . . . 9
2. European Union Member States. . . 14
3. Th e South-Eastern Europe. . . 48
4. Th e Former Soviet Union . . . 55
5. Top of the Class. Th e Case of Estonia. . . 68
6. Hidden Depths. Th e Case of Hungary . . . 74
7. Bottom of the Heap. Th e Case of Romania . . . 83
8. European Perceptions of Quality of Government: A Survey of 24 Countries . . . 99
9. Lessons Learned. Th e Good, the Bad and the Ugly . . . 121
Acknowledgements. . . 128